Hai Lodge

The manager and staff were very good

Staff were keen and accommodating. Good balance of family and young adult. Great location, Tsugaike proved to be a favourite across the Valley for boarding.

The complimentary breakfast was simple but nice, there are eggs where u can fry in ur own favourite ways. We fried some eggs to eat with the toast and it was so good. We had some cereal and granola with milk too, we truly enjoyed our breakfast.

The shower upstairs would turn hot and cold while showering which was a nuisance, good thing the downstairs bathroom was functioning perfectly fine so we used the bathroom downstairs.

Amazing atmosphere, great staff. Couldn’t fault it

I've stayed in a lot of different ski accommodation! This one is by far the best! The crew is second to none, such a nice gang of friendly and caring people! The shuttles to the ski resorts and free shuttles to the Onsen made it the perfect place to stay! Breakfast was perfect as well! Immaculate vibes! Will be back!

Everything was top notch

Amazing hostel! If you are looking for a chill and fun hostel in Hakuba definitely stay here! You get amazing value for your money. The location is Amazing! Is just a couple minutes walk from the slopes and rentals and have a little convenience store in the corner of the street. Also super close to public transport and they offer private shuttles aswell which were super handy. The installations are great! Super cool chill social area with a pool table, driying room for your boots and ski equipment, very nice kitchen equipped with everything you could possibly need for cooking, very cosy rooms with super confortable beds, clean nice bathrooms and a super convenient laundry. The staff was definitely the highlight of the place. They were super accommodating and helpfull. Every single staff member was super friendly and welcoming.They created a super homey environment. The owner Gavin was great to deal with. Special thanks to AG that went above and beyond to help and also Will, Adam and Andy and for making the stay great!

I can't think of anything I didn't like, I had an amazing experience.

Staff were so welcoming and arranging. Being able to have a free lift before check in was massively helpful. The location at the bottom of the slopes of Tsugaike is perfect too. A really positive and warm atmosphere - I highly recommend staying there!

We loved every part of our stay!

Incredible place, couldn't recommend it anymore. Right by the lift, staff are amazing, rooms are amazing, and vibe down in the chill area is great. Best spot to stay in Hakuba!