Hotel & Hostel Děčín

Good location.

My belongings disappeared from my non-lockable ‘private’ but separate bathroom during the day. The bathroom had been cleaned (the end of the toilet paper was refolded) so I suspect the cleaner just threw away the items. The items included a tube of ointment I need for medical reasons. So don’t leave anything in these separate bathrooms. It may be an idea for bathroom detritus to be stored for a day so mistakes can be rectified.

Room was spacious and close to the bicycle trail. Very clean kitchen and washrooms. Bonus, bicycle room!

The mattresses were a bit too hard for me.

The property is very clean and very conveniently close to the railway station.

You should be aware that: - this is a hostel, not a hotel, as it is indicated on Booking.com. - the reception is located in a building (A) five minutes walk away from the building where the bedrooms are located (B), with the latter being the address given on Booking.com - if you arrive at Building B ten minutes before the advertised closing time for reception, see the sign about the two different buildings indicating that you can gain access to B building via online check-in, spend a few minutes checking in online in the hope of receiving an access code or some further instructions and then, when you don't, use the telephone number given by Booking.com to ring the venue and ask them to please confirm to reception that you are on your way to Building A to check in in person, you may be treated with extreme rudeness by the person on the other end of the line - you may receive a room with NO WINDOW, although this is nowhere indicated on Booking.com (I was not using the app, don't know if the information there is more specific than on the website itself) - you may receive a room in which the thermostat for the radiator is inaccessible under a deep shelf, so that you cannot control the heating in your room - you may have to sleep on a very hard and uncomfortable mattress

nothing

There was no way of entering the hotel. We were 20 minutes late because of traffic problems. The phone number, which was given was a private number of a lady, who was just on holidays in Italy. Whe had to pay a late registration fee in order to get an electronic key, what we did, but we did not get the key. The hotel says, that they did not get this payment, for which I have got the proof. We were three old people, me almost 80. We were extremely lucky to find people, who gave us shelter. I Hope to get our money back, I really cannot recomend this hotel.