Hostel Aprisco São Paulo

Very clean, host was very friendly.

NAO FIQUE AWUI NESSE HOSTEL! Dono é disonesto e mente! Leia o que aconteceu comigo: DO NOT STAY HERE! The owner is dishonest, they are intentionally making a business out of cancellations and making money on guests who book their hostel but never stay at their facilities. THEY LIED to me saying they couldn't cancel my reservation because Booking charges them even if i don't stay if they cancel it on their end. I called Booking and they said this IS NOT TRUE, meaning if the host cancels as a result of a request from the guest, Booking doesn't charge hosts anything! THEY LIED TO ME! The owner refused to accept my 3 requests to cancel my reservation days before the check in date. The owner didn't even pick up the phone after i called Booking. She intentionally wants to keep the money from guests who don't stay because of a rule they have that is not easy to find on their listing saying they do not allow anyone to enter the hostel after 10pm AT ANY DAY OF THE WEEK. This means you can not arrive after 10 pm even after you check in, at any day! This makes it not possible for many people to stay at the hostel - who doesn't need to stay out until past 10pm? The owner said more people like me ask them to cancel their reservation, but they don't accept and the guest loses their money without ever staying! I thought this rule was valid for the check in, but it's also valid for any day of the week you come in and out. I called the owner twice and explained that i am unemployed at the moment and asked for a refund 3 or 4 times, I asked Booking to send them a request directly as well, and they didn't even respond, despite receiving the request. They are dishonest based on their actions and I had to share it on here. They want money that doesn't belong to them, from many guests, since this happens fairly often that guests are not aware of this rule yet book their hostel.

Everything in the room was broken. The sinks were clogged. The staff was extremely rude and unemphatic. You can't get in the hostel after midnight and you have to wait until 6 in the morning. The hostel is in an uncanny neighborhood and I had to have a terrible night because of the female manager. Uber cancelled on me repeatedly that's why I was gonna be 15 MN late, after midnight. I asked Portuguese speaking random people to call and ask if she can open the door for me. After long talks and explanations, she still said no. I am a woman and I was alone in a city I don't know. I don't speak the language. I had to find a place open until the morning on a Monday night !!! It was horrible. Just horrible. I got a family room and paid for it to be alone. She was trying to put someone else in the room claiming I didn't pay for the whole room. If the receipt wasn't there as evidence, she'd put me in a room with a total stranger although I paid for the entire room. They charged me 60 reals for a round of laundry??? They basically took advantage of me not being Brazilian. They didn't want to give me the room keys while I was going out. As it looked all sketchy, I was uncomfortable leaving my things there. So I asked a friend to put my valuable stuff in her place. All in all, it was a traumatizing experience after I had to stay outside on the street until morning. I got lucky not to get into any trouble but I was afraid for my life the whole night only because I was 15 minutes late. Stay away from that place!

location is good, bed is comfortable, room is clean.

room is too narrow, it is too hard to move in room area. i didn’t understand system of hot water in barhroom, mostly i took shower with cold water. at least there may be a instruction in english, because staff doesn’t speak english.

It is close to metro.

Blanket was dirty. Woman at the reception was not nice.