Esencia Hostal Terminal Oaxaca

Location was the only upside. Beds were comfortable.

Careless staff. Never actually around to help. The woman working in the morning shift shows up for random moments during the day and disappears the rest of the day. Never there when you need her. The bathroom was not clean (the sinks had hair all over ) until the touristic season started of day of the dead, then it was suddenly cleaned up. The woman told me I could extend my stay and that they had availability, but I needed to confirm quickly. I ended up canceling another reservation only for them to tell me they are fully booked. This was during day of the dead and nothing else was available in town and the availabilities were priced so high. She told me worst case scenario I can sleep on the floor, and that she will see with her boss and to meet her next day midday in the hostel. She never showed up midday. I called her and she said they cannot do anything. I got angry while trying to explain to her with my broken Spanish that I need them to help me because it's their fault. I saw her later at the hostel for a moment, and I felt bad for getting so angry I translated an apology for my temper and went to show her in the reception but she was nowhere to be found.. A kind Mexican woman hosted me for these 3 days and I ended up leaving the hostel.

Perfect location! Amazing and friendly staff. Sooooo clean! Beds were comfy. Only negative is that there isn't a kitchen.

No kitchen and my top bunk bed didn't have a plug socket.

Location

The treatment received by managment

There was a stray dog being kept there when we arrived. We requested that it should leave as my friend was allergic to dogs. The staff refused so we had to leave. Still waiting for a refund.