El Mangroove Papagayo, Autograph Collection

Staff

Needs updating

Unfortunately I became too ill to travel and when I communicated and provided medical documentation, the staff/manager disregarded my situation and still charged me! I understand business policies, but I believe that policy should not supercede people. With the raise in viruses and being conscientious of public health, leniency would have been a better option. Even if a cancellation fee had to be charged, it should never be the full amount in verifiable situations.

The beach and hotel very nice and the service excellent

The room had no view

Great staff, great location, clean rooms, calm happy environment where nothing is too much trouble

The noise from the building work!! Tarnished our stay if I’m honest. Hoped work would stop over the weekend but it continued even on a Sunday

The property is beautiful, and the staff is very helpful and friendly. They encourage you to speak Spanish but are very low-key about it. It is right on the pacific warm ocean and you can hop between the pool and the ocean.

My only complaint is we wished they had more Costa Rican food. They have a seafood restaurant and a Mediterranean restaurant. Both the food was a little overworked. We wish they had more authentic Costa Rican and casual restaurants. We did greatly appreciate the kids menu.

Magical property. When they turn all the lights on at night around the pool it’s incredible.

Nothing

Breakfast was great, great variety with a lot to choose from, location was great as well with a view of the pool and the beach beyond

Nothing