Broad Bean Resort & Spa

The staff and services were exceptional

Location of the property

Liked it all. Staff were very attentive.

B/F was ordinary. Service is not that good. More hygiene could have been maintained. The property landscape was excellent but very far off from city center.

Room furnishings could have been better.

Resort Pretty, located in a dreamy location, setup is very nice as well. You get beautiful views from outside of your room. It has a lake, clean swimming pool, well done Spa area. The place needs a bit of touch up of paint, there are places which look neglected but overall is a good resort in a beautiful setting. Resort was fully booked. Check in and check out was hassle free. It felt a bit odd when they asked us to surrender our room keys for cleaning but it was not an issue. Rooms Spacious with good amenities. We constantly had to request toiletries, tea and coffee sachets. We would expect them to provide a reasonable amount of stuff and not expect guests to constantly request these small things. Having said that they did send what we asked for, at no extra cost. The TV in the room had no active subscription which again they provided when requested. Don’t know why they expect guests to request these basic things- doesn’t give a premium feeling even though one pays a premium to stay. Staff Room service was poor, staff appeared disinterested, were constantly on there mobile phones. Had to send them back and forth three or four times for one request. Restaurant staff were friendly, quick and served with a smile. Food Breakfast was routine, they make fresh dosas and omelettes which were nice but overall nothing special- this was included in room price. We ate dinner and felt food was ok and reasonably priced but nothing like wow Summary Overall premium price for a premium location but unfortunately not a premium experience

covered above

Stay and room was good and nice.

Please don't opt for pool villa its not value for money. There is no option for heating the pool, its freezing cold and unable to take a bath.

No Hot water during the evening and night time

The view around the resort

Premium Suites are very old rooms and missing the standards expected for that price range. Room size is great but missing some elements i would say..