Mountain Retreat - A Hill Country Resort

Best view one can get in a resort in Ooty hands down

The breakfast was okay. Room service was good.

The room was not clean. The towels were frayed. the pillowcases were not clean. Too much walking for elderly people like us. We wanted a room with a view, were willing to pay more and they said they could not oblige. We left one day earlier

Excellent location and a well maintained property.

Location was quite good. Did not think in spite of being close to the city which is like 4-5 km away it was calm and quite.

The food menu was not upto the mark. Felt bit expensive. The options was also very less.

After looking into photos of property we booked the property but rooms for Deluxe are not up to the mark. Deluxe rooms do not proper ventilation and view. Booked for two female only, still they gave us last room of the property. We requested them twice to change our room but they did not bother to care about it. After that next morning we had harsh conversation with them but they were not ready to understand and not ready to change our room. They had empty rooms still they were not ready to upgrade it. At one point we were ready to pay them to upgrade our room but they were not ready to listen us. Reception staff is very stubborn. Food : They have very limited menu for Morning Breakfast. They hardly serve 4/5 hot food items and serve only one fruit and that is Papaya. Ooty has wide variety of exotic fruits still all three days they served us papaya only. We paid more than 25k for three nights but it’s not worth. Housekeeping staff is good and Restuarant staff is also helpful.. but we talk about overall management then they need to improve a lot.. They should show some empathy towards tourists ..

The location was apt for us

They charged Rs 240/- for the tea kit. Normally this is complimentary 😃

Great service. The staff was helpful. The food was great. The main attraction is the location. The property is very well maintained and the reception staff arranged all the sightseeing trips. The whole trip was seamless.

The in room wifi was a little problematic, but worked ok for the most part.