Diwa Club by Alila - A Hyatt Brand

Spacious and comfortable rooms. Friendly and helpful staff. Loved the tea time and sundowner at the bistro.

Restaurants and facilities can get very busy and crowded when the hotel is hosting weddings and conferences. The pool service at the club pool is very inconsistent and didn’t meet the expectations. In general, it would be preferable if the Diwa club was adults only.

Beautiful spacious property in a great location. We stayed in the Club rooms therefore ate breakfast at the bistro, everything cooked to order, no buffets, a very civilised affair. All food was presented well and tasted delicious. Sunset drinks were also included as was afternoon tea/coffee which was an added bonus. We chose to relax around the main pool area which was huge and really lovely. We arrived at the tail end of an Indian wedding ceremony and then never saw any others although there was one about to start on the day of our departure. The hotel caters for large weddings therefore the holidaymaker is in the minority. I think we lucked out as the property was very peaceful and quiet but I'm sure whilst a wedding was on it would be a different experience.

The property is not located directly on the beach which is a shame although there is a shuttle service to ferry guests to and from should you choose. The beach is only a short 10 minute walk away and worth visiting. It would be nice to have dedicated hotel sunbeds on the beach but unfortunately that is not the case. You can use sunbeds owned by the various beach shacks for free if you are drinking, eating there which is nice. We chose to eat lunch one day at the restaurant by the main hotel pool, food was nice but the service was exceptionally slow bearing in mind we were 1 of 2 tables being occupied at the time.

The staff and the hospitality - exceptional 💯

The hotel was amazing and so peaceful. The staff were just fantastic; they were attentive, helpful, friendly and just couldn't do enough for us. Have recommended this hotel to all our friends and family. Everything was perfect and exceeded our expectations. A very special thanks must be given to Bhagwati, Krunal and Kumar in the bistro and Velecia in concierge for their exemplary service.

Absolutely nothing. Could not fault the hotel, accommodation, service, food. Was all fantastic.

rooms were spacious and clean. staff was excellent

beds were hard and the location a little far from the beach

Location, attention to detail, courteous staff, spacious rooms !!! I can't praise this resort enough . From the rooms to the pool to the restaurants, everything was just perfect!! The rooms at the Diwa Club were so spacious, especially the toilet, which is like a little spa itself! We especially loved the arrangement of the bed facing the windows, quite different from the usual hotel layouts. The ceiling is high which makes the room feel very spacious , again very unusual compared to claustrophobic rooms in most resorts. The lazy breakfast at the Diwa club is a USP, we could go at our own leisure without any time restrictions. Also enjoyed the chai paani and happy hours, though I feel there could have been more options with the snacks, as we had a week-long stay and the snacks were getting repetitive. Maybe add more snack options like sandwiches and toasties, especially for international travellers. Special thanks to Krunal at The Diwa Club who made us feel so comfortable and took care of all our needs. It wouldn't have been the same without him. Also, Elaine at the reception was extra nice in welcoming the guests. We loved the personal touch of what's app messages too , to keep us updated of all the activities in the resort . Overall an exceptional place to just relax , unwind and get away from the maddening crowds !!

Nothing

The laundry service. Pet tolerant but not pet-friendly. The family suite which had common space where we could sit together and chat. The balcony where we sought refuge from too cold rooms. Thanks to Anuradha at the front desk who was the only staff member who knew her job. Hope Hyatt appreciates her professionalism.

Terrible holiday! One of the most expensive holidays in India, and, unfortunately, the worst ever. From slow, at times non-existent, service to poor communication among their various departments and teams. We never had time to relax, the reason for our stay in this property; we were kept waiting for the technicians to fix the shower as there was no hot water in one bathroom and fix the thermostat in all three rooms. Room service extremely slow—one meal took over two hours. Constant reminders for enough and meal-appropriate cutlery. Housekeeping, waited almost an hour for housekeeping to make the sofa bed and on and on. Extremely poor training of staff. Personally an extremely embarrassing event. I had ordered two birthday cakes one for my son and the other for a friend. I reminded the front desk a couple of times that the cakes should be ready at 6pm as I didn't want to be late for the dinner party I was hosting. The cakes weren't there on time, so no cake at a birthday celebration! My guests preferred to leave a day earlier rather than suffer the discomfort and stress at this property. Also, I'm still waiting for my payment receipt, which the front desk assured me would be emailed. We checked out on 29 December and I'm still waiting on 1 January 2023. A manager did meet me to apologise, but surely a brand like the Hyatt should get the basics of the hospitality industry right and shouldn't have to apologise for service that is standard. The holiday we were so looking forward to was not only ruined but was also extremely embarrassing.

This was my second trip to Diwa Club.I love the club for its private pool and all day Bistro.I really like the room and hospitality offered by Diwa.

Nothing ,we were surprised at improvement in service quality since our last trip.