Hornsea Lakeside Lodges

The lodges were well equipped, didn’t want for anything, had an issue with the fridge freezer in one of the lodges, which was replaced

How quiet it was. Beautiful setting. Plenty of room.

Nothing You cancelled our holiday, the morning .we were staying.. Apparently you had been told by Hornsea Lodges our lodge was not available 2 wks ago.. Yet you still booked it out to us and sent confirmations that it was booked for us You did not help arrange alternative accomodation You did not compensate us And the fact that you are now asking for a review just takes the...

See above You cancelled our stay.. Why wod I want to review somewhere I havrnt been

Nothing our booking was cancelled at 9 . 14 am on the morning of the 8 th of September We had already taken our dog to the kennels and set off to Hornsea with a very excited 2 year old We were told that the boiler had problems and there was no alternative accommodation for us We still have not received our money back from yourselfs and we couldn’t book in anywhere else at the last minute so our little break we were looking forward to was not to be So thank you for letting us down !!!!!!!!!’

Everything ???????????????

The Lodge itself was lovely (Dovetail No 22) and it's surroundings.

Unfortunatly the lodge was in need of some general maintenance. The TV did not work and despite reporting it 3 times, it was only fixed on our last day. We were asked to pay a £200 security depisit when we arrived which we were not advised of prior to arrival and then told on departure that it can take up to 10 days to release !! The Kitchen was ill equipped - the oven shelf did not fit properly. There were saucepans but the lids did not fit and one did not have one at all. There was only one dish. The extractor fan did not work either. In the downstairs bathroom the shower rail was broken, the bath panel was "bodged up" and was generally tired.

The area

When booking and email confirmation there was no mention of a 200 pound deposit (which hoseasons admitted it wasn't shown) meaning my parents had to spend their spending money on the deposit. Hornsea said it was hoseasons who wanted the deposit and said I had to contact them regarding the deposit, when I spoke with hoseasons they said it was Hornsea site who took the deposit not them.. Both seems to be passing blame. The first cabin they was given the heating system was broken so had to be moved cabin. When my 7 year old daughter went down to visit so I could give my parents some money, my daughter went in the hot tub within 30mins her face started swelling I got her out the hot tub she stunk of stale water I went to the office to complain about this, the young man was very helpful and saw the tub was green and needed emptying, he also saw my daughters face and had to record it in their accident book, this also lead me to sit hours in a walk in centre to get my daughter checked over. I have stayed myself numerous times at this site and never had a problem so me and my siblings booked this cabin as a birthday gift for our dad, both my parents do not go away due to their disabilities and the first night they almost packed up and came home but felt awful that we booked it as a gift and now due to the whole experience both have said that's them done for holidays now. I could go on with a lot of issues from them getting to leaving.

Not inc

Very uncomfortable bed

Location. Early check in.

Outside of the lodge was dirty and old. Windows and outside lamps covered in spider webs, decking was aged and covered in moss. The chopping board was disgusting and should not be used for food prep! The extractor fan did not work. There were a lot of flies in the kitchen, but I'm not sure why as they weren't in the other parts of the lodge. Flooring/decking and steps around the hot tub was dirty. Half a day without water due to a construction incident meant we couldn't shower or wash until the PM on one of the days. This break was for my birthday and feel that for the same money we could've stayed in a much cleaner, nicer place, very disappointed.