Resort Valtberg Valtice

The manager is awfully unfriendly and rude, he makes it really uncomfortable and seriously takes away from the potential of this hidden gem. The actual layout is spectacular, the hotel is charming, with great, simple food, and excellent service staff.

The manager. His unprofessional, unfriendly approach to guests made us feel uneasy and unwelcome, right from check-in.

- nice looking hotel - good facilities - extremely nice waitress, always smiley

- extremely rude and arrogant behaviour from the receptionist after asking to get transparency on the bill - being charged for 5 persons, even though rooms were prepared only for 4 - lack of proper communication from the beggining

The rooms were very modern and clean. The terrace was beautiful, with a stunning view of the Valtice castle and town rooftops. The breakfast was very good and varied. We served a bottle of N48 on the terrace in the evening that was very good. Parking was free of charge. There are parking spots inside the courthouse and in front of the gate. Do yourself a favour and book this accommodation. You won’t regret it.:)

We could here the noisy neighbours upstairs, but in the bathroom we did found 2 pairs of earplugs.

The hotel was super modern and clean. The rooms are spacious with comfortable beds. The swimmingpool was the best part with a nice view over the castle and rooftops. It is the perfect location to start your cycle ride in between the vinyards and to relax afterwards. It was very handy you could rent bicycles from the hotel and with the check in we got a glass of wine to welcome us :) Jams, spreads, nutella, etc. was all home made at the breakfast and they make your eggs fresh so it really elevated the quality.

We ate one evening at the hotel restaurant and we had to wait for the food for a very long time. It did not come out at the same time and the last person had the food more than 1 hour after ordering it and 2 dishes came out wrong. No apology or explanation was given. if this would not have happened, I would have given the hotel a 10/10.

The attention to detail was second to none.

Only qualm would be the lack of shampoo and conditioner in the shower. This only mattered as we forgot ours!

The experience was underwhelming, but ended up being insulted for my nationality - when he tried to overcharge me. I mean I’ve never been treated like that anywhere in the world!