Pondok Santi Estate

Special mention to Yoda, Chika and Yas for making our stay extra special. Wonderful staff, facilities and rooms are perfection.

Staff who are more proficient in English would be good when taking orders on the phones, frustrating.

I initially booked my stay for three days, but I arrived one day early. The hotel was fully booked; however, the staff made a special arrangement for me and provided a beautiful, large bungalow. It was newly constructed and located slightly away from the main buildings, which made it very peaceful and private. The bungalow was massive, comfortable, and very nice. Housekeeping was excellent. The bed was made every morning and again in the evening before bedtime, complete with a mosquito net and neatly arranged blankets. The in-house restaurant served very delicious food, and the infinity pool and bar were absolutely awesome and relaxing. All the staff were very well trained, respectful, and always willing to help. A special mention to Pandu from the reception, who was outstanding and made the stay even better with his excellent service and friendliness. The free in-house bicycles were a great bonus. The beachfront bar was perfect for enjoying a cocktail while watching the sunset, and we even saw turtles swimming nearby. Overall, an amazing experience. Highly recommended!

Nothing

Beautiful property on a coconut plantation. Quiet but not far from the action. The staff went above and beyond to make us comfortable. Very helpful.

Nothing at all. It was lovely.

Everything- beach, food, service and room were all incredible. It was an amazing vacation for our family, we all loved it!

Nothing

Stayed for 3 nights in two bedroom ocean view villa. The staff is their star. All of them are super friendly & responsive, always interested to find out how we were and see if we had any need. The estate is beautiful but the real difference was their excellent service. Few other good things - Enjoyed our breakfast at beach. The hotel provided free bicycles so we went around the island in them, also used the snorkel gears to swim at the private beach. The highlight was the island hoping tour arranged by the hotel in their traditional looking boat - swimming with turtles and sunset cruise was an amazing experience.

The aircon on the higher level did not work well so was challenging to have a comfortable night but this was fixed next day when we brought it up. They filled up the aircon gas and added a portable aircon. Thanks to the team who addressed the issue immediately.

Everything! The room with showers in the garden, the swimming pool with a pool bar and a view, large garden, the restaurant, the beach for breakfast, dinner and relaxing. Snorkeling can be done right in front of the restaurant, SUP boards are available and bikes are also free for guests. You don’t actually have to go anywhere else on the island. And of course the very friendly and helpful staff made our stay extra special!