This was not a vacation, but an extremely stressful and traumatic experience, which ended with repeated intervention by the tourist police.
As soon as I arrived at the property, the owner imposed a 5% surcharge for card payment in a rude and arrogant manner, threatening not to give me the room if I did not accept.
In Thailand, the standard card surcharge is 3%, and above all, she could easily have charged the card already registered on Booking, avoiding any extra fee. Instead, she insisted on direct payment specifically to apply this additional charge, without any polite or professional explanation.
The property is described as a “resort,” but in reality it consists of four very basic bungalows, poorly cleaned, with no real services, and standards far below what one would expect when booking through Booking.
The most serious incident happened later. The resort has cats living on the property, which we ourselves fed every day. One morning, after leaving the door open, one of the cats entered the room and jumped onto the bed, dirtying the sheets.
We immediately informed reception, simply asking for the sheets to be changed.
When we returned, the door to the room had been locked and the lock changed, without any prior notice.
The owner demanded 10,000 baht for an alleged “damage to the mattress” (a completely disproportionate amount).
Inside the room were all my personal belongings, including a valuable watch, credit cards, documents, and clothes. At that moment, I was physically prevented from accessing my belongings — a situation equivalent to seizure.
The owner continued shouting and behaving in an aggressive and threatening manner, eventually calling the tourist police.
After assessing the situation, the police clearly stated that I did not have to pay anything for the mattress, since the animal belonged to the resort and the damage was not caused by me.
The situation did not end there.
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