Istana Ombak Eco Resort

The customer service was outstanding. As we celebrated our anniversary, the hotel already gave us a free upgrade on our room, that's what we discovered at arrival. After they noticed that my wife sprained her ancle, they offered us another upgrade free of charge so that she didn't had to walk the stairs. Also they treated us on a anniversary cake and last but not least, they offered us to prepare fresh mackerel for diner although not on the menu.

Although the food was good and the ones preparing it showed they mastered what they did, we missed out on salad(s) and fish on the menu. Of course later on, the offer of fresh mackerel made up for it, and proved the potential is there. Some corners in the hotel were messy and since we were the only guests those days that could have been solved easily by the personnel present.

Perfect location, great staff and very comfortable room. Great place to kick back and relax for a few days.

The other reviews suggested that the food was amazing. I found that whilst the food was well prepared, the menu was very limited and, to be so close to the sea and have no fish or seafood was disappointing.

From the moment we arrived Rod and Dewie were accomodating and helpful. Our room was fantastic, the location exceptional and the food and facilities were top notch. Rod lent me a board during our stay (thanks Jetstar) and furthermore had the footy on to see the mighty blues get a win. My daughter had a great time with some other children at the resort and is a great place to stay with a family. Thanks again to all the staff and owners Rod and Dewie, we will be recommending the resort to our friends and we will certainly be returning.

The owner and staffs were very helpful, kind and hospitality was awesome

Room bit small for my family other than that it was comforting.

awesome location and facilities.

extremely Nice staff

outside the property there is no entertainment