Mythos Palace Resort & Spa

Great hotel, excelent location near a beautiful sandy beach. Very comfortable sunbeds in pool and beach. Very good food in the restaurants. Really nice and efficient staff!

I am very pleased with my stay. The hotel is medium sized which is a huge plus. It is very well maintained, modern and tastefully decorated. Its great advantage is the location by a fantastic sandy beach, where hotel guests are provided with a complete set of amenities. The hotel staff is very friendly, professional, willing to help guests. The food in the hotel deserves attention - the choice of dishes is huge, regardless of the meal, besides, the ingredients used are of really high quality. Plus, it's hard to get bored with this food. The swimming pool may not be large, but it is sufficient for the guests using it. The hotel has a large car park, so leaving your car safely is not a problem. There is also a well-stocked supermarket nearby.

The only thing I can complain about was my room. And that's just because of the smell of damp. The room was on the ground floor and there was a smell of damp, probably caused by irrigation devices. Besides, I have no negative comments - it was comfortable and clean.

Nice outdoor areas, and a lovely beach easily accessible. Child-friendly hotel.

Variable level of service. Some employees were very good, while others were not good when it comes to customer service. Male bartender at the pool bar was simply rude, and we wondered if he likes foreign guests at all. Air conditioning did not work in one of the rooms and it took many days to fix it - after many reminders. The food was ok, but best at the thematic restaurants - be sure to book a table in time/while you check in. Not as expected for a 5-star hotel, and in our opinion this is more likely a 4-star hotel. Maybe they have other criteria/requirements for star rating in Greece?

Friendly staff and nice atmosphere

Friendly staff. Proximity to beach.Air con in room. Rooms were cleaned daily.

We paid £3000 for an 8 night stay for a swim up pool room. However the room was compact and you could see and hear traffic on the main road that fronts the hotel.The patio door was broken and would not lock. The bed had two body shaped dips in the mattress and was too soft. TV stand blocked the remote receiver so it would not work. Only English TV channels, were news channels. No smart TV, so no option to stream or mirror content. The mini bar is only stocked once per week. 4 cans of fizzy drinks and two beers. Poor quality mixers used in drinks at the bar which are very sweet and artificial tasting. The choice of drinks brands is very poor. One local beer, one vodka, gin,whisky, or brandy. Only local wine. The swim up pool was dirty with mould in the grout between the tiles and was not cleaned in the 8 days we stayed. Staff did nothing to stop guests leaving towels on beds, at pool and beach. We only managed to get a bed by the pool twice in an 8 day stay. The Pool area was not monitored by staff. Food in the restaurants was average. Wide choice but quality was poor. This is not a 5 star hotel by international standards closer to a 3/4 star.

Great location, fabulous beach. The food & drinks were excellent, friendly helpful staff.

Nothing!

The resort is close to/ on the beautiful sandy beach, sunbeds and umbrella included. A good 5* hotel, all inclusive (AI): meals, drinks, sweets all the day long. Large rooms and nicely decorated, with attention to details and needs for a summer vacation (e.g. support for drying clothes on the balcony, etc.), comfortable beds, quality bathroom installations/ equipment. Large outdoor pool, beautiful garden and good location (50 minutes drive from Chania airport). A good variety of buffet style food. Nice animation program for children (and adults) in the evening. We had a reservation for 3 rooms with 3 small kids and the hotel provided baby beds in every room. The personnel is professional and helpful (even for unexpected events). It is obvious that the hotel management and personnel work hard to make our stay comfortable. The comments which I mentioned below are mere aspects to improve, not necessarily minuses.

1. The quality of some food ingredients was not of a 5* hotel. For example, one would expect natural juices (at least in the morning or limited supply), tasty tomatoes or more tasty home-made sweets (the comment refers to the ingredients; the food was well and carefully prepared) 2. For children, the animation program during the day was quite limited and not everything on the written program was fully observed 3. Cleaning of the rooms takes place the whole day long, even at 8 o'clock in the evening, which is a bit annoying. In some cases, the cleaning was quite superficial 4. There are few paid shadow huts on the beach. However, these are placed on the first row, in front of all (unpaid) sunbeds, which limits the sea view of all the people sitting on the sunbeds 5. We made a early reservation for 3 rooms at the same time (a large family group). However, the hotel did not ensure that the rooms were closely located

Where to begin! Perfect hotel for a beach holiday. The facilities and food were outstanding, however what made the Mythos so special were the exceptional staff. Evangelia, Charis, Leon, Stavros, Andreas, Asteria, Gabriela and all the team made my daughter and I feel so welcome and delivered service worthy of the 5 star rating. Would also like to mention the manager of the resort Nektarios, who seems to be there 24 hours a day leading his team from the front with precision. The whole experience reflects the vast amount of industry awards they have won. Almost forgot to mention the fantastic 8km beach one minute walk from the hotel. Thanks to the Mythos team for making our stay so memorable.

Could not think of anything whatsoever.

Well looked after, well thought out, fabulous beach, great sea, mix of waves and wind skme days and still bath water other days. Perfect.

Theme restaurants were poor, they should use the beach restaurant much more as it is a huge asset with the view and breeze. They should make much more use if the beach restaurant/bar etc in the evenings.