Sugarsea Inn & Dive shop

Great value on the sea

Access was tough on the road in but we made it ok

The friendly staff and the use of it's amenities

Limited food options. Location is quite far.

The place is superb. The staff are friendly. Free use of amenities.

The limited food options.

It's more than enough for a diver, but there's much to be desired if you're a typical vacationer. No cabinet in the room for one. Resort owners are nice.

One particular staff who calls himself Tambok is arrogant, rude and doesn't know how to handle customer concerns.

I love the positive vibe in this resort.

Nothing.

Rien à fuir c’est de l’arnaque

Tout hôtel salés plein de moissisure qui pue . Perdu

We booked this hotel from April 22–26, 2026 for a group of 7 people, but unfortunately our experience was very disappointing. The location itself already raised concerns. The road leading to the property is rough, narrow, and feels like a private, isolated road. It was very dark at night, and only one vehicle can pass at a time, which made us feel unsafe upon arrival. There are also no nearby stores or establishments, making the place feel even more secluded. The hotel did not match the photos shown online. The images appear heavily filtered and outdated. When we arrived, it felt like we were the only guests staying there at the time. Several amenities were either unavailable or poorly maintained. There was no WiFi, as the receptionist said it was still being fixed. The water seemed unclean, almost like rainwater, and the shower was rusty and had an unpleasant smell—possibly due to the location near the sea. Cleanliness was a major issue. There were bed bugs, which made it very difficult for us to sleep comfortably. Another concern was the lack of staff availability. The receptionist was not on duty 24 hours—she would leave around 8 PM and return around 7 AM. They were also not answering calls, which is very concerning in case of emergencies. Additionally, we were not given proper guidance on how to use the amenities and had to figure things out ourselves. Due to these issues, we had no choice but to check out early. We requested a refund, but were told that once checked in, the booking is non-refundable—something that was not clearly stated on their property listing. Overall, this was a very disappointing experience and a waste of money. Lesson learned: do not rely solely on online photos, as they may not reflect the current condition of the property.

We booked this hotel from April 22–26, 2026 for a group of 7 people, but unfortunately our experience was very disappointing. The location itself already raised concerns. The road leading to the property is rough, narrow, and feels like a private, isolated road. It was very dark at night, and only one vehicle can pass at a time, which made us feel unsafe upon arrival. There are also no nearby stores or establishments, making the place feel even more secluded. The hotel did not match the photos shown online. The images appear heavily filtered and outdated. When we arrived, it felt like we were the only guests staying there at the time. Several amenities were either unavailable or poorly maintained. There was no WiFi, as the receptionist said it was still being fixed. The water seemed unclean, almost like rainwater, and the shower was rusty and had an unpleasant smell—possibly due to the location near the sea. Cleanliness was a major issue. There were bed bugs, which made it very difficult for us to sleep comfortably. Another concern was the lack of staff availability. The receptionist was not on duty 24 hours—she would leave around 8 PM and return around 7 AM. They were also not answering calls, which is very concerning in case of emergencies. Additionally, we were not given proper guidance on how to use the amenities and had to figure things out ourselves. Due to these issues, we had no choice but to check out early. We requested a refund, but were told that once checked in, the booking is non-refundable—something that was not clearly stated on their property listing. Overall, this was a very disappointing experience and a waste of money. Lesson learned: do not rely solely on online photos, as they may not reflect the current condition of the property.