Crown Regency Beach Resort

I booked and paid for my October stay in February, carefully researching and booking a beachfront property with sea view and a pool. We were really looking forward to our stay, and were returning customers having stayed in July. The day before my booking, I received an email saying I had to cancel the booking because the hotel was no longer bookable on Expedia. This several days past the no-refund deadline and days after Expedia sent me a reminder of my booking. So you would think the hotel would do something to make things right for me, wouldn't you? Maybe offer to keep my booked room at the same price or at a discount given the inconvenience and the lack of loyalty benefits. Well you would be wrong. I spoke to head office in Cebu, end result "It's cancelled, deal with it, maybe book at the front counter." Cost me several stressful hours to arrange new accommodation (Expedia were very helpful but were obviously also caught off guard by this). Absolutely disgusted with this rabble, they have no idea how to treat customers. Stay away.

My family and I really enjoyed the stay in your wonderful hotel. It was a awesome! All of the staff is very approachable. The food was so delicious. The room is very neat and clean. It was a great experience in choosing your hotel. Keep it up!!!!

The only good thing during our whole stay was their employees — they were polite and accommodating (at least the people in their Boracay property, it’s a different story if we’re gonna talk about the people from their HQ in Cebu — they don’t exude good customer service) . That’s it. The hotel/property, amenities were a let down, was a total rip-off!