Copthorne Hotel Cameron Highlands

Wait long at egg counter, should have 2 staffs there.

Too crowded, purposely wake up early for breakfast buf still very crowded

Ok jer

Ok jer

Nothing

Poor room condition, service was rather poor as well

Complaint Regarding Delayed Check-in and Renovation Disturbance During Stay (Booking No. 6503726106) Dear Hotel Manager, I would like to formally express my disappointment regarding my recent stay at Copthorne Cameron Highlands from 13 June 2026 to 15 June 2026. Guest Name: Muhammad bin Ab Bakar Booking Number: 6503726106 Room Number: 607 Upon arrival, I experienced a significant delay in the check-in process and was only able to access my room at approximately 7:20 p.m. As a result, I spent nearly four hours waiting, which was highly inconvenient and affected my travel plans. Unfortunately, the situation became even more disappointing when I discovered that renovation work was being carried out in the room directly opposite mine. The continuous noise from the renovation was extremely disruptive, and the strong smell of paint and related materials was unbearable, causing me to develop a headache and making it difficult to relax and enjoy my stay. I promptly reported these issues to the hotel staff. However, no effective action was taken to address the situation or provide an alternative solution. Considering that I paid a premium rate for my stay, I expected a comfortable environment and a higher standard of customer service. Regrettably, the overall experience fell well below reasonable expectations, particularly with regard to guest comfort, communication, and service recovery. I respectfully request that the hotel management investigate this matter and provide an explanation regarding: The excessive delay in check-in. The decision to allocate guests to rooms adjacent to ongoing renovation work. The lack of action taken after my complaint was reported I have attached photographs taken during my stay as evidence of the renovation activities taking place directly opposite Room 607. The photos clearly show painting materials, renovation equipment, and work-related items being placed in the guest corridor.

Ruime kamer, heerlijk bed en fijne badkamer. Heerlijk ontbijtbuffet, ruime keuze

Het hotel is heel ruim, maar met name leeg. Geen sfeer. Gezien de andere reacties twijfelde ik om te boeken. Het is hygiënisch en je slaapt er goed. Als je het ontbijtbuffet hebt geboekt is dat top. Dus over het algemeen een aanrader. De lobby en de "luxe uitstraling" die het wilt uitstralen, werkt niet echt

clean & very near with tourist spot

the room layout

The location is good, walking distance to Kea farm. The room is spacious. When call, the staff sounds friendly.

The room condition is okay-okay, we have to ask for towels & floor mat after room service. The hotel does not allow to request for more than 1 extra towel. We have to wait loong time to purchase the breakfast on the night before. Breakfast spread and quality was not as good as expected.