Sailrock South Caicos, Small Luxury Hotels of the World

The staff was wonderful, very attentive and helpful. The landscaping was natural growth, not contrived gardens. All the supporting staff was quite friendly, helpful, if you needed anything they did their utmost to accommodate.

The airport in Provinciales was horrible. The local transport planes that Sailrock books you on are scheduled to run approximately at the same time as the major carrier planes arrive. American Airlines was 45 minutes late, so we missed the commuter flight down to South Caicos. The final day you end up going early to catch commuter flight back to Provinciales and spend 5 / 6 hours waiting with hords of other travelers stuck in the same situation: fearing missing the major flight back to wherever. Be nice if the commuter flights could be coordinated with a bit more leeway coming and going. American is going to start flying direct from Miami to South Caicos in February 95 - will it help? - never count Miami out for screwing up travel plans.

The villa was new and well appointed with small pool. The views were incredible! The staff was very friendly and attentive. Food was good to excellent. Great for a couple looking to get off the grid and relax! The Cove beach was very quiet with clear water.

Very expensive for everything with high added fees and taxes at over 30%. We didn't go on any excursions due to high costs. We thought snorkeling would be nice at the 2 beaches but not much to see when we did. Tough to bicycle on the property with the hills and many rocky, unpaved paths.

Rooms/pool/beach/ food

Reception not really friendly and welcome experience was disappointing with no explanation of the site and planned activities.

Location, views, good food, super friendly staff

Need new gym machines

Service, food, incredible variety of services, atmosphere, views, staff is very helpful and on time. The water was clearest we've ever seen.

Nothing really, our stay was perfect

Absolutely wonderful. The unit we stayed in was beautiful. The views. The beaches and the amenities were great. The staff was exceptional and friendly. Amzing island.

The location is amazing. Incredible water, beach and totally remote. The staff are amazingly friendly and sweet. They are all really hard workers and do everything with a smile.

The facilities are extremely poor. There are no activities- no tennis court, the gym is horrible and smells so strongly of mold- this is incredibly toxic to breathe in especially when working out. The rooms are subpar at best. For what we paid we were very disappointed and this hotel is not worth more than $500 a night MAX. It is absolutely not a 5 start resort. I have stayed at many and it does not come close in terms of amenities and luxury. It is very bare bones. The food is average. The water they give you in the room tastes like sewage water and is undrinkable. The only other option is to buy $8 Evian bottles everyday. We spent over $300 in water during our stay which was totally unacceptable since we were already being greatly overcharged. We complained but they did not care. It is not ok to not offer decent water in a 5 star hotel. We weren’t being picky either, multiple other guests agreed that the water was no drinkable.

Beach and villas

Service was slow and meals appearance could improve.