TIA Wellness Resort - Spa Inclusive

This is a really hard one to summarize. The overall expericence was pleasant although many faults and odd choices made this expericence lacking refinement and value. I will start with the positives: - the spa therapists are professional and nicely trained although there is no luxury perks at all. Same complimentary water and tea everytime and lacking of small touches. The massages are overall very good but the treatments felt similar. - The food quality is high standards and tasteful. They could improve variety at breakfast but overall the food is really good. - The grounds are beautifully groomed. - The pool is beautiful and in great condition but gets in shade early in the afternoon. The problem with this area derives from the huge highfloor resort that is being built next to the hotel. It causes shade to most of the resort in the early afternoon. Besides that even in the morning the pool sunbeds don't get direct sunlight either. It is a small detail but overall I didn't feel very confortable in the pool lounge area. - the beach is gorgeous and very clean. It was better than anticipated! - the service is overall good but not as refined as other 5 stars in Vietnam. Many staff don't greet you for instance. Pool service at the other hand could be much better, staff is not pro active. - automatic toilet at villas are a plus. Now the negatives: - Value. Overall I felt the resort to be too expensive for what it is. The facilities are good but not refined for the high price tag. You end up by paying for the free daily spa in the room price. All the other aspects are subdued to the average value of the resort. - villa windows and door frames. They need to urgently upgrade the frames to aluminum or other modern structure. The atual old wooden frames don't close completely, allowing gaps in the corners. - mosquitoes.

Wonderful location in Da Nang. Direct access to the beach. Great spa/wellness centre. Staff are lovely. Thong (Guest relations), Vy and Long (Breakfast) and Alyson (Spa) all went out of their way to make our visit special. Our third trip to this resort, so that should speak volumes.

Wonderful

The all inclusive spa treatments

The hotel's formal restaurant was obviously not as popular as the less formal pool restaurant. I would recommend (as a hospitality professional) that rather than having a 2nd restaurant which basically serves the same type of food as the less formal one but at a higher price, that it would be more attractive to guests to have this become a Western food option to having two Vietnamese food venues. Many guests who are travelling for some time in Vietnam yearn for some western food availability and if offered at the kind of pricing of the pool restaurant, this I am sure would some be as popular.

welcome to the hotel was done well 2 bedroom pool villa was lovely

I never leave reviews ... however I was so disappointed with what we got vs what we paid that I felt I had to on check in staff said we could leave our room at 2pm when our airport transfer was coming ... told us at 10am on day of check out that room was needed and we needed to vacate by 12noon spa treatments whilst okay lacked any kind of personal touch - all very clinical .. no explanation of treatment beforehand, literally into the room, told to lie face down and the minute (and I mean minute) the treatments were over lights were thrown back on, we were lifted up and escorted out - no relaxing vibe there. Sad reflection that we had a better foot massage at the airport on the way out than we did at the hotel main restaurant service VERY disappointing - for a premium product food was average and service poor. 2 mains brought out and 3rd diner left waiting ... only when I asked where my main meal was did they race back into the kitchen to get it made ... meant I was sitting there eating on my own with the other 2 diners having finished - lacked any kind of understanding that something was wrong. Wine glasses empty and despite about 5 staff hovering (literally felt they were all standing around watching us eat) nobody offered or asked to refill premium / luxury airport transfer arranged and paid for ... we asked to leave 30mins earlier given we no longer were allowed a late check out and a much inferior car showed up. Bare in mind the cost for the 15min transfer was DOUBLE what we paid for the transfer from our previous hotel in Hoi An ... we also asked for water for the journey, none at reception, none in the transfer vehicle hotel is overlooked by a massive "ghost" hotel next door

The food in the resort was amazing, everything about this resort was a standout from our Vietnam holiday Staff were so helpful, especially loved the massages each day