TEE ROOM Čeladná & wellness

Almost everything. Great place to stay. Most satisfied.

View from the room on the parking lot.

We stay from November 1-4. Be careful for anyone who wants to book the stay Tee room and tee house are different owner We be confused on booking.com because they absolutely use same pictures to introduce themselves. When we arrive, we just be informed by receptionist that “tee room” is just an apartment that like Airbnb (even they didn’t mention anything on booking website) So we can’t except room services like “clean the room”, which we need to do it by ourselves or we should pay extra fee for it That’s also mean the garbage in room we also need to handle by ourselves. The receptionist also told us that we are lucky one that we have towels, bathrobes, and two rolls of toilet paper. Some of rooms even don’t have these things, and if anyone needs it, should pay for every towel for 200 CZK. And she said nowadays so many places are like that even hotel. We traveled almost 20 countries and visited over 50 hotels, this hotel is the only case. We really disagree with excuse. In original we expect can be just relax and enjoy wellness in hotel for three nights, but in the end when we got these ridiculous informations, we need to run to Frydlant buy all things including shampoo, body wash, tissue, garbage bags. For our “hotel” trip. Oh, by the way, the fridge wasn’t working at that time, so when we put yogurt in to “fridge”, the last night of stay I just got it that yogurt was spoiled. About the breakfast, also make us unsatisfied. Because we are not “the club member” there, we got vouchers from “apartment”. We are new for waitress, when we arrived, she used unfriendly tone to ask us “are you voucher guests?” Without any smile or eye contact, like the voucher guests are outsider who break there restaurants. Even we paid for it. The first day of breakfast, we are the only guest there, without “club members”, so we got the “buffet” breakfast what they mention on website.

On small long table, with two Croissant, two pastries, one bowl of fruit. Which they announce that per breakfast is around 250 CZK. Next day at morning, everything changed. The center of buffet zone which should be normal buffet, is open. I feel strange and start to observe environment, just got it that manager is in the work today. Due to it, we finally can have “normal buffet breakfast “ as it should be. Not just few pieces of food like waste, also be treated in cold and rude way. At the third day of stay, we really feel very ridiculous and curious. We asked receptionist if someone also feel “confused” or “misleading “? She said we are not the first one, but they can’t change anything from it. The room is clean. This is the only good feeling from this hotel. The rest of experience shows how dishonest is the hotel. We are fine to accept as an apartment if we be informed in advance before booking on website. We spent 3056 per night to stay in such fake hotel which is not, rather to spend more money to stay in Miura hotel for next time. At least there’s room service will clean the room, at least we don’t need to buy all household goods for stay, at least we don’t need to paid for towels. And the most, we don’t need to be marked as “voucher guests”.

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