The Carlton Kodaikanal

Staff were helpful in getting medical aids

Parking

Location....location....location. One of the best places to stay in Kodaikanal! It’s right on the lake, very close to the market, is actually in the center of the town, yet tucked away from the crowd, so you get the best of both worlds—peaceful surroundings with everything still close by. Every room opens up to a stunning view of the lake, which is absolutely breathtaking. You can take a walk along the lake, go boating, shop at the market—all just a short walk away. The property itself is beautiful and spacious, with lovely lawns to stroll on. The rooms are large, super clean, and very comfortable. There’s also a nice gym and a relaxing spa. The food was delicious with plenty of variety, and the staff were warm and welcoming. We had a wonderful stay and would love to come back again!

Connecting room....you can hear everything from the next room, and if the guests are noisy, it really disturbs your peace. It’s better to ask for a room without a connecting door for a more quiet and relaxing stay which we eventually did.

Good facilities

Breakfast and dinner

I recently stayed at Carlton Hotel, booking through Hotels.com. I paid over 300 SGD per night expecting a premium experience, but the room was shockingly outdated. The walls were darkened due to effects of time, which is completely unacceptable for a so-called five-star hotel. The overall condition of the room did not justify the price I paid, especially when I’ve stayed in much more modern and comfortable hotels for a fraction of the cost. The hotel may look nice from the outside, but the outdated interior and lack of upkeep made me feel like I had completely wasted my money. Additionally, the hotel advertised a lift, but what they didn’t mention is that the lift only serves limited floors, and for the rest, you have to deal with stairs. This was a huge inconvenience for me as I was traveling with my elderly mother, and it was never communicated clearly in advance. To make matters worse, I tried to cancel my booking due to these issues, but I was passed between the hotel and the booking agent, with neither responding to my attempts to resolve the issue. After waiting over an hour with no resolution, I was left feeling helpless and trapped. I am beyond frustrated. While the staff were all polite and kind, the overall experience left me feeling let down, especially considering the high price paid for what felt like an outdated and underwhelming stay.