Orchard Hideaways, Penrith, The Lake District

Easy to get to from Penrith, very clean, great surroundings.

£200 charge for 6 people to use facilities £20 for bedding - difficult to transport when you’re coming by train Heater not working in the comunal area Access codes provided for one room instead of all 3 Early checkout at 10am

It is an area of the country that I frequently visit and happy to try again, hopefully improved. I do wish to try the social hub aspect - I understand sauna/jacuzzi need to pay deposit and pre book and can try next time. Place is quiet which is a bonus.

I have provided private feedback to the organisers.

The setting and the cabins them selves plus the amenities

The mattresses where very uncomfortable, I could feel the springs digging in to me

Location and outside area

Showers wouldnt open on the sunday morning

Clean, good location, good value for money

It wasn’t really clear the added cost for the additional facilities

Cosy and had all you needed.

Don’t love the shared bathrooms

Clean hut and toilets

The pods were nicely situated - I was glad I was in the top corner so I had some privacy.

The car park was a long walk away. I moved a bed to make a double and had to clean the floor and sides of the wall where the bed was- the fly net has seen better days and the shelf in the fridge door broken so I had to lie my milk down on a shelf and it leaked the whole time.

The setting, in an apple orchard, is delightful. Accommodation and common areas are simple but appropriate to the place. Rooms have a kettle and a microwave. Bring your own bedding! Washing facilities are clean and more than adequate. If travelling in company, the braai stands would allow agreeable dining. There are plenty of outdoor tables.

My principal recommendation is that the lodge should have someone on site: to look after the place (esp. noise) and to answer questions. There is a telephone number, but somewhat Orwellian circulars by 'phone enjoining silence beyond a certain hour are a poor substitute for someone actually addressing the problem. Penrith railway station is walkable, albeit not a very pleasant walk, certainly not in the rain or with luggage. It is difficult to persuade a taxi to collect from the lodge. A simple shop selling basics would be useful. This is a lodge that probably works better for motorists.