Chateau Beachside Resort

Check-in & Out

Property Notes

All guests must be over the age of 18 years and show a valid photo ID and credit card upon check-in. Please note that this property does not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual "Schoolies Week" period. It does not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of school graduate guests during this period. Please note that this property has a 'No Party Policy'. Guests must show a valid credit card upon check-in. This credit card must be in the same name as the guest's name on the booking confirmation, failing which, the resort reserves the rights to cancel the room booking and the booking payment will be forfeited. If you expect to arrive outside reception opening hours, please inform Chateau Beachside Resort in advance, using the contact details found on the booking confirmation Office Hours are: Monday–Sunday 7.30–20.00 and Public Holidays 7.30–18.00 Please note that rooms are not serviced daily. Chateau Beachside Resort requires a AUD $250 credit card pre-authorization per room, payable on arrival. Please note, guests arriving after office hours must contact the Resort and pre-authorize their card by 6 pm. If you are arriving outside reception hours, you must pre-pay the Security Deposit via a valid Credit Card, and arrange for an after-hour check-in. On your day of arrival, we will provide/text you with a Code for our key safe at the Front Entry Door, which will dispense your key. There is a $15.00(AUD) fee for any arrival after 8.00PM. This fee will be deducted from your Security Deposit. Please ensure we have your Mobile Phone Contact Details to advise the Access Code.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. A deposit may be required at the property.