Caledonian Caravan

Nothing

This caravan needs to be taken off your site. Its a disgrace to your company name look how many bad reviews you got and you still allowed it to be advertised and rented out through your website. This place is a health hazard we found mouldy food and the worst thing there was a needle and drug parafanalia found in a draw. Its disgraceful how you can let this happen i demand a refund from you and a apology and you must take this off your website straight away.

Good location, wifi was good, smart TV with netflix,Supportive staff

Should improve cleanliness

I like the location

I have to start by saying that it is a property that is not maintained, everything is dirty, my wife had to clean the kitchen and bathroom and the fridge the sofas were dirty and old, the dining table in the top part had a scratch. The beds are super uncomfortable because you feel like it's been a long time since they changed the mattresses and you feel the springs, you wake up with back pain, there are cushions that smell disgusting, there is no parking next to the caravan, they don't give you fob and every time you enter the main entrance you have to call reception, when you book with BOOKINGS you do not have the access to the main areas such as the restaurant,bar,Arcade,entertaiment and pool, you have to buy a pass for each person it costs £12. I do not recommend this property do not waste the money. how did i lose it.

Location was nice as children managed to play outside in the warm weather.

The caravan we hired was very dirty and outdated. Bed sheets hadn't been changed for some time. They smelt bad and were dirty. There was a filthy bed sheet with blood stains hanging from our bathroom door. Absolutely vile! Their were supposed to be 2 toilets, but one was out of order. The cupboard under the sink had disgusting bits of cloth and peices of pipes in it. The shower hadn't been cleaned for some time and was NOT capable of being used. My kids woke up with rashes on their faces because of the filthy pillow cases. The pillows themselves were not filled with any proper filling material but just trashy bits of used foam. The beds would move around if we tossed and turned. Therefore, we had to stuff 2 pillows next to their legs to prevent them from wobbling. I called the owner and told him, but he was dazed to what I had to say and just replied, saying it was self-catering??? And what!? I called him the next day again as my kids skin was looking horrendous after sleeping on them sheets, but he didn't answer, neither called back. Would never ever book with them again. Oh yes, not forgetting, we found several tiny hair pieces on the crockery and plates. Absolutely vile! The moral of the story is that if you're going to own something, take pride in it! You cannot expect to be hiring out trash like that and then expecting 5*reviews. I've addressed all this to the owner, who replied saying he does not accept my feedback as I had met the cleaners on the way out (when checking out), and I should have addressed my concerns to them!?!?. Why? Its not their fault you're keeping a tight budget on purchasing new sheets and not having them washed regularly. Your beds are falling apart. Clearly, there are plenty of dust mites and bed bugs to keep you awake, scratching the whole night!

Location

Staff from arcade was horrible… very poor customer handling… wasted loads of money to win tickets which we couldn’t redeem to get prize for my daughter