Serenity at Coconut Bay - All Inclusive

Great staff, great rooms (especially the Grande Butler Suite), nice food, and a great vibe. Have stayed many times and always enjoy. Located very close to the airport so very convenient after or before a long haul flight. Feels like family. Highly recommended for a 7 night romantic break.

Some computer error between Booking.com and the resort had cancelled our reservation before we arrived. This caused a delay on checking in, but Chris and his team reacted quickly and we got to our Grande Butler Suite within a couple of hours of arrival.

Staff were amazing, food at the main restaurant at serenity was great, everyone was super helpful and kind, etc.

Food on the coconut bay side could’ve had some more variation and it would’ve been great if more of the restaurants were open more frequently.

Stayed four nights at Serenity at Coconut Bay resort. It was exceptional. Very private. Very relaxing. The best part was the staff. They were very attentive and thorough in their service. Our butler was Narissa and she was great. Ray filled in for her on one day and he was also first rate. The butlers really make the experience and both were very good (both were 10 out of 10). We had most of our meals in the Greathouse restaurant. Many choices on the manu. The food was very good (overall 8 out of 10 but the lamb was 10 out of 10). Service was even better. Ginel was terrific and we enjoyed getting to know her a little bit. Also, wanted to mention Tyler as doing a good job. We had breakfast in our room almost every day. What a great joy! We rented a beach cabana on two days. Our butler had a drink cooler ready for us when we arrived and brought us lunch when we ordered it. The bartender at the beach did a good job. Kevin was terrific at the bar by the pool. The rooms were very large with a private outdoor area and a plunge pool. Serenity is not actually on the beach - a 3-4 min walk. We weren't sure if this would bother us, but it was no a big deal. We could walk to the beach if we wanted. The beach cabanas were a little further so we just asked our butler for a ride in the golf cart which was a 5 min ride. Serenity supplies you with your own phone that has the preprogrammed contact number for the butler and room service to contact either when needed. Serenity is less than 10 min from the airport. Some of the other resorts on the island are 1-2 hours from the airport. Highly recommend Serenity.

We walked over to the larger Coconut Bay resort. This on the same property but clearly separate. Serenity customers have access but there was no reason to leave our own area except for the fitness center. The fitness center is with the larger resort, probably 50 yards from Serenity, so very convenient. The fitness center is dated and would benefit from a renovation. They have many restaurants at Coconut Bay but there is really no need to go over there for eating.