Balfour Street

Very friendly owner and usually a quite place.

Nothing

Not fit for human habitation

Martha is such a great host, a pleasure to be around, goes out of her way to help you. Why cant all hotels or stays of this have such high standards in customer relations.

Nothing

Location

15 pounds hidden charge and staff's behaviour very bad

I did not stay overnight as planned because I was very dissatisfied with the experience. I checked out and booked alternative accommodation elsewhere. I also requested a refund, as the situation did not meet reasonable expectations. Overall, it was a very poor experience..

Communication from the staff was rude and unprofessional. I work at Bradford College and finished at 9:00 pm, then arrived at the property around 10:00 pm. When I expressed my dissatisfaction to a staff member, she responded by texting me and falsely suggesting that I was intoxicated. I do not drink alcohol, and I consider this allegation inappropriate and distressing. The place appeared to be overstaffed, but the service was still poorly handled. The environment did not match expectations and felt more like a retail space than a proper accommodation. I was initially told the charge would be £15, but I was later asked to pay £50 without clear explanation, which was unexpected and unacceptable.

I been hurt my head on the loft room

No. Good

Was not aware of the £15 cleaning charge This had to be paid to the land lady Weekly charge for one to seven days stay Kitchen was full of parcels Hob in disrepair