Antwerp Central Apartment for 7

Locatie was zeer goed dichtbij centrum.

Excellent apartment, the view is very beautiful, the same location

Locatie

Beddengoed,handdoeken en overtrekken hadden hun beste tijd al gehad, hygiëne kon beter

ideale locatie dicht bij het centraal station en tegenover de accommodatie kon je ook een tram halte en bussen vinden. mooi uitzicht op de stad. ideaal voor een kort verblijf.

toen we de slaapbanken open klapten waren deze nog een beetje vuil er lagen kruimels in. er was geen deur aan de badkamer waardoor er minder privacy was maar dit kon je weten voor het boeken van de kamer.

The apartment in general had a bit of a rundown look to it. The bed and mattress seemed to be sagging in the middle because it's cheap and obviously been used a lot. Someone had possibly punched a hole in the wall with their fist. The houseplants were all plastic. While at first sight the apartment looked clean the kettle looked disgusting inside, there was a big layer of dust on the lamps and most horrible of all there were actually a bunch of black hairs spread over the mattress cover and there was also a stain, this is absolutely not okay. When I complained the managers were not helpful at all, at first they didn't even feel like they should do anything for me to solve this situation. They told me to just sleep in another bed while this apartment only has one bed! Then they told me to just go find a different sheet in the messy cupboard in the hallway because they didn’t feel like coming to the apartment themselves. The sheet I checked was actually also stained. I was utterly exhausted after traveling from the other side of the world and I ended up leaving this place cause I could not make myself sleep in that disgusting bed. I contacted Booking to say I could not stay there and asked for a refund. When I left the apartment one of the managers was waiting outside, he apologised for the situation and promised me he would make sure I would get a full refund. Now a day later I have learned from booking.com that in fact Aspen Lodge is refusing me any refund at all and they have not replied to my message either, they’re just ignoring me now. Clearly they don’t care less about their customers. My advice is to stay away from this apartment and any others the same owners manage (it's quite a few of them). They might seem to be one of the more affordable places to stay in Antwerp but in reality it's so not worth the money and you might end up leaving just like me and having to pay for a more expensive hotel on top of this one!

Great place, great city, very pleasant though short stay.