Apartment Stotzhalten 2.5 - GriwaRent AG

Excellent apartment very highly recommended. Location cannot be better and view from the (small) balcony is breathtaking. The apartment was spotless, spacious and full of light. The agency staff is welcoming and helpful. It was a very easy procedure to collect the keys (agency was open then) and drop them in the lockbox on departure. Grindelwald is a top target location. Views, services and walking paths are outstanding, it worth the price! I was surprised though that (unlike booking listing) the washing machine was not in the apartment, but shared (free of charge) in the basement. However, there are three washing machines there and three dryers, so overall it was OK.

Booking list was incorrect regarding washing machine - in Europe it is very common that washer/dryer are shared in the basement. Should have this option in the listing rather than just a checkbox of yes/no. It should be clear where these are located.

Location

Staff extremely rude. Minimal anything in the apartment. No coffee, tiny shampoo and soap, 2 small towels. Room smelt funny. Only given 2 bin bags and want to charge 5aud for a new one. Had to clean the apartment and take out the trash to a rubbish point down the road. A bunch of rules and warnings about doing anything wrong otherwise you will forfeit your deposit. Obviously riding the wave of high demand in a popular area with minimal consideration to customer service or a welcoming stay.

Unfortunately the view wasnt that good