White Arches Apt #2 by TrulyCyprus

The location

Extremely disappointing experience – would not recommend The check-in process was unnecessarily complicated and invasive. The property requested excessive personal information, including photos of ID cards, full personal details (such as date of birth) for all guests, and even bank verification and a €250 deposit. The location provided in the listing was inaccurate, making it very difficult to find the building. There were no visible signs or clear indications of the property. When we finally located it, we attempted to park in the designated parking area — the gate lock was broken, the space was extremely tight, and several other vehicles were blocking access. The instructions in the email stated that the apartment was “right and right” from the elevator, when in fact it was located to the left. As a result, we carried our luggage unnecessarily through the wrong hallways. When I contacted the management to report this, they were defensive and asked me to prove that I was telling the truth. After sending them a screenshot via WhatsApp, they stopped responding altogether. Additionally, despite having all our check-in information indicating two guests, only one set of towels was provided. When I mentioned this, I was told to find “extra towels” in a blue bag in the closet. The bag turned out to be brown and clearly a used garbage bag, like those used by cleaning staff. The overall condition of the building is poor. Plaster is falling from the balconies, the main door does not close properly, and the corridors smell strongly of mold, humidity, and urine — reminiscent of a neglected facility. Everything looks old and poorly maintained. I am extremely disappointed by the lack of professionalism from both the company and its staff. I would strongly advise against booking this property.

I liked everything, it met my expectations, the owner was also polite and always showed courtesy