Ottawa Stay Downtown Suites

catastrophique ! lit cassé odeur cannabis grave pique le visage et les yeux ! les enfants s'étouffaient j'ai booké l'appartement au rez de chaussé avec les 3 chambres je me retrouve avec un appartement au deuxieme etage avec 2 chambres dont un lit cassé ! trés mauvaise experience

Nothing

Actually, the location was not good and the bathroom was not clean and entire house smells like smoke.

Nothing thank you

Everything

The quietness of the environment and the cleanliness of the apartment

Nothing really

The location was good, and parking was made available on request. Linens provided were clean.

The kitchen needs a bit of decent maintenance.

Convenient location, free parking

There was a bad smell

Easy to access.

The property was very inaccurate to the listing it is clear the photos must have been taken years ago. I also believe naming the property “Ottawa Downtown Suites” is a tactic to present the unit as an hotel suite or a well kept condo a the bare minimum. Upon arriving, the door handle fell off. This happened multiple times during our stay. Despite being told we could not check in early because the property owner had to “clean” the residence prior to our arrival, we found this to be extremely disappointing due to the uncleanliness of the unit. The couch was very dirty, damaged, and missing cushions. It was not suitable for a sleeping area. The flooring is atrocious. There are gaps and holes and ripped floor boards throughout the entire unit unlike in the photos. There is water damage and poor maintenance in the bathroom. There was also no hand soap provided in the bathroom. The upon arrival there were dishes and utensils poorly cleaned on the counter. There bathroom door appears to have a hole kicked into the back of it. The closet door in the main bedroom is broken off the track providing issues when trying to access the closet and the rugs look like they have never been washed. The living room walls are covered in cobwebs and dust along with dirt and filth along the baseboards throughout the unit. The single bed in the bedroom is very creaky and the neighbours upstairs can be heard throughout the night. Overall I am disappointment in the general lack of cleanliness of this unit. My family and I felt uncomfortable to even shower. I tried to request a refund with the property owner who declined and said I already “agreed to stay there”. From there I complained to booking.com, not only for my stay but for awareness to others that the listing is inaccurate to the reservation expectation. If you are a student looking for a place to crash after a party, this could be suitable. But unfortunately it is not suited for a comfortable and clean family stay.

Posizione ottima e staff gentilissimo

Mattonelle del bagno rotte e tenda del bagno lercia