Süd-Apartments

5 minutes by walk from E-Werk

Extremely not recommended! The apartment, despite the heating on, was always very cold, many things were missing in the kitchen, the pan had the handle off and the soap in the bathroom had run out and we each had one towel. They don't speak English and it was difficult to be able to communicate even in a basic way, through Booking we made the payment in the structure, we hoped to do it during check-out but the night before, just before midnight, a message was sent to us through Booking where we they asked when we would have paid, we answered them, receiving a response only the next day, after we had already left the structure. We had a flight at 12 from Berlin, and we had to leave the structure at exactly 5:40 but we found the entrance door locked with no possibility of going out, we called the number of the structure several times without ever receiving an answer, we waited for hours in the cold that someone came to open us, missing buses and trains that we had already paid for that would allow us to reach the airport in time, for a total of over €200 lost in the means of transport we had lost and exactly 3 hours passed to ask for help even having to call the police and firemen to come and open that door for us, finally at 8:30 past the factotum finally opened us having absolutely no idea what had happened. We had to pay for other trains and even €60 for a taxi from the Berlin station to the airport in order not to miss our flights and the hotel manager didn't even think of apologizing but only asking for his bloody money when instead it was their fault and their unclear communication and in German we have lost more than 200€.

Everything was great except the towels (too small and rough).