Casita CHAO Puerto del Carmen

Initially liked the modernness of the property - lovely view as well.

Very quickly took a turn for the worse when I went out the back patio area to start hanging my washing out on the clothes horse - cats began scampering when I walked out and within 20 seconds I felt things on my legs. Looked down and there were 6 tiny black insects on my legs (looked like ants) when I tried to wipe them off they began jumping all over my hands/feet and legs. Looked at the ground and these tiny jumping insects were everywhere jumping all over me. Struggled to get them off - looked in the bedroom door and they were on the bedroom floor. I instantly had bite marks very itchy on my legs and feet. Looked at my little girls legs (who hadn’t been outside) and there was one on her leg - I tried to hit it off and it was clinging on her leg biting her. Hard bodied and impossible to catch. Then noticed they were out the front area also. Contacted owner who came to apartment and told me she only noticed these insects outside and not inside? Said the reason for attracting them could be because I’m drying my clothes outside? No apologies - left an insect spray and wasn’t contacted by her again. I had already told her prior to this that I was going to move out and stay with my sister as I had a fear it was fleas and my little girls legs were covered in bites. Still no apologies, no offer for compensation/ refund absolutely nothing- beyond disappointed and disgusted that the probability of it being fleas was extremely high. Cannot quite believe I’m even writing such an awful review but I genuinely would hate for anyone to pay in full for an apartment and for this to happen to them with no check in on welfare or offer for money back compensation. Avoid at all costs.

Fantastic location and communication with the host was great

Cleanliness, quietness

No complaints With flights being delayed, we didn't arrive until gone 10.30pm No criticism. However, if I had the option of purchasing a basic foods package, I would have taken you up on the offer. Ie eggs, bread, milk, coffee ready for the morning

Had everything we needed. Loved the large terrace and view. Communication was great and if we needed anything requests were answered quickly.

Agreed about comments about the blind. A voile or curtain is more practical. Quite dark to enter the code to complex at night. Make sure you’ve got a torch or your phone at the ready.

This place is beautiful and the photos don't do it justice. We visit PDC a few times a year and always book the home from home experience and got that in abundance here. Everything you could need. Towels were lovely and fluffy. There was also salt, pepper, oil, foil, cling film, cleaning products, shampoo, conditioner and a hairdryer. There was no toilet roll but I picked some up and left a couple behind for next guests. Plus I left ketchup and porridge oats. It's nice in S/C places to share bits and pieces you buy whilst staying. Bed very comfortable and there was plenty of storage in the bedroom and bathroom. There is a 2nd toilet and sink but we never used it. Washing machine easy to use and dried quickly in the little courtyard out back. The residents in the complex really friendly and we respected the fact it's their home, so were conscious not to play music loud and be quiet from 11pm. We aren't particularly noisy people anyway. The TV was easy to use and the owner has a manual how to use it which was great. I used the pool twice and was in there on my own both times. It's not heated but it was hot whilst we were there so that helped. The view is breathtaking and you can see the sea ALL the time from the sofa and the terrace.

The out side area ie the balcony and the comfortable furniture on it with a nice sea view. The apartment itself was well equipped with everything you would need. Good air conditioning and television. A very comfortable bed. Thanks for the welcome gifts ie pringles wine and biscuits. We loved your apartment and hope to visit again. John and Yvonne

Nothing

Beautifully clean and well presented. Good value. Well equipped

Poor water pressure on shower but beautiful shower area. So that was a shame.

The location and views.

nothing

Lovely apartment. Nice and quiet and lovely views. Great communication with the host and Inma was lovely and helpful