ESTRELLA 1A021

The view from the balcony is everything Bed is comfortable. Pillows are comfortable Sofa comfortable Huge fridge Salt and pepper Cups and cutlery Ironing board Close enough to the beach

No ac but honestly didn’t need (September) windows alone were enough. Has ceiling fan but need to have the lights on. No instructions for Wi-Fi in flat, we didn’t have internet to check online.

The only positive thing about the place was the actual location.

We complained to the property owner regarding cleanliness and cockroaches snacking on our sweats. His response was that we can call Booking.com and leave if we don't like it and he'll reimburse us for the remaining 3 days of our 4 days stay. And so, who likes cockroaches? We chose to leave. Booking.com support line told us there was a possibility that he would not agree to let us leave without retaining a cancellation fee and the call support told us that if that will be the case, considering the situation, that Booking.com will make it up to us with some possible reimbursement. Of course, he did not allow us to leave without the retaining the cancellation fee, although this was his proposal. We did not explicitly ask to leave! Instead of an apology he was very rude tu us and told us to pack and leave in 30min. We found ourselves walking on the streets with our luggage after us at 11PM looking for accomodation and in the end I've spend 1 night hunting cockroaches during my vacation, hours calling Booking.com several times for support in which every time I need to re-explain my situation for 10-15min, for an added cost of about 120Euros in international calls during roaming, because the English support line is in UK and my internationall calls plan only covered EU. On top of this I also lost the cancellation fee of about 54Euros that the property owner retained without any right and all that Booking.com is able to do is compensate me for less than 25Euros. When I tried to leave this review 1 day later, I found out that the owner has blocked the review invitation and I had to call Booking.com again to see of they can unblock it. My friendly advise is to avoid this place at all cost and because Booking.com is not able to do much about it, I also lost confidence in the platform. Very frustrating and disappointing... :-( PS: In reply to the property owner's response: Please stop with the lies! Take some responsibility, this is unacceptable and unhealthy!

The location was ok, situated at the quieter end of Los Cristianos. 10 minute walk to busier areas, 20 minute walk to Las Americas, taxi 7 euros to Adeje. The lift was a bonus as the apartment is on the 11th floor. The bed was comfortable and the sheets were clean. The view is the main attraction to this property - only gets sun on the balcony in the evenings. We didn't use the pool after seeing how unclean the apartment was but looked ok, shared with residents.

Before we even arrived we had problems, the rental agency sent messages via booking.com asking for check in online, due to scams and safety reasons we refused to do this and said we would do it on arrival. I'm still unsure why a private apartment would need flight details from us and a lot of personal information. I started to get strange Spanish emails. Check in was fairly simple a code to retrieve the key from a lock box, once in the apartment we wanted to go straight out and we had issues with the safe, no instructions how to use it and only Spanish instructions on the actual box, no instructions for anything e.g. TV, washing machine etc. the whole week we were left without a safe! No help from the agency after trying to contact them to get instructions. The apartment was dirty, I kept coming across long black hairs everywhere (I am blonde) definitely not mine, on the bathroom floor, my partner even found one in the fridge. The floors were dirty, I walked about in my sliders the whole week. The shower has mould around the doors, the shower head falls off, the lights were dusty and rusty. The shower again black hairs inside. We had little hot water every evening, most people on holiday like to shower before they go out, I would just get shampoo on my hair and the shower would go cold, my partner had a cold shower every night after me. I would have complained but due to no response about the safe I wasn't expecting a response about the shower. The towels were shabby and frayed also with a few black hairs and the bathroom mat was dirty, smelled so bad I put it out on the balcony. All the light switches and plug sockets are filthy, the glasses were covered in finger prints and 1 with lipstick. Thank goodness we eat out all day...the cutlery was disgusting, previous tenants food stuck to the forks. During our stay we had 2 cockroaches and a few ants as pets. Please DO NOT waste your holiday booking this place, the photos are deceiving!!! NOT CLEAN!

The location of the property is brilliant , very close to the beach and all the facilities. The view from the property is stunning.

Beautiful apartment with amazing view, well equipped kitchen. Very central and close to beach, restaurants, shops but also quiet. Best of all is balcony and view. Nice pool and pool area although we did not swim as water was too cold in December

Communication with company managing the property. We were asked many times by different people when do we leave. (Both on booking and WhatsApp). Checkout was until 11 so as later checkout was impossible I said 11 because our flight was very late in the evening. When we went out to bring luggage down to the car around 10.30 there was a cleaning person already waiting outside the door and tried to enter the place even though we said we would still come back for the rest of our staff. At some point she went in so we felt "rushed out". All in all I think this is very unprofessional approach and lack of communication between people in the company that manages the property. There was also owner coming to see something inside apartment during our stay so it was a lot of bothering from their side during 7 days holiday.

Staff communication was great, apartment was well aquipped with every thing you could need, even a washing machine which meant we could travel light.

Everything was fabulous, great views from the balcony, but don't think I'll pick somewhere quite so high next time.

The location

Great apartment on the eleventh floor with great views of the harbour and beach. The balcony got the sun in the afternoon.

The shower stall was a bit small but still adequate.