Fira Duplex

Economical stay

There were no consumables for guests, not even a handwash to wash hands.

Lokacija čisto blizu metroja. Prostoren apartma.

Zaradi pozne prijave potrebno doplačilo 100 evrov.

El duplex nos gustó mucho. Todo muy limpio y casi nuevo. Zona tranquila. La persona que nos atendió muy amable.

Sólo uno. No tiene persianas y a las mañanas entra la claridad. A nosotras no nos importó porque madrugamos.

Las instalaciones perfectas.

El personal poco atento y poco amable.

Dear Sir/Madam, I would like to express my dissatisfaction regarding the check-in experience at the apartment we booked. Our flight arrived late, and for this reason, we informed in advance that it would not be possible to check in before 10:00 PM. We also made clear that we were willing to pay any additional fee required for late check-in. Despite this, we experienced significant difficulty collecting the keys, marked by a lack of availability and flexibility from the host. In addition, a €100 fee was charged, which we consider excessive and disproportionate, especially since mismatches between flight arrival times and check-in schedules are common situations for travelers. Another relevant issue is that the apartment description states that the host speaks Portuguese, which is not accurate. This made communication even more difficult and complicated the resolution of the check-in process. Furthermore, upon arrival, we recorded that one of the dining table chairs was broken, as well as a decorative item next to the sofa that was also damaged. Given the above, we would like to formally express our disappointment with the lack of empathy and unwillingness to assist with the key handover, as well as the discrepancies between the listing description and the actual experience. Thank you for your attention, and I look forward to your response.

spacious and relatively clean

1.we were 20 minutes late due to our flight being delayed. We arrived at 2.20pm and the owner made us wait 1 hour in the heat to check in 2. The washing machine did not work and we communicated this multiple times to the owner with no response. We had specifically booked this place as it had a washing machine so we could clean our clothes before the next leg of our journey 3. The air conditioner upstairs worked but dripped all night into a bucket behind the bed which made for two poor nights of sleep 4. there were many broken things in the apartment which require updating eg. lamps all wobbly, grout in bathrooms requires redoing as it looked and probably was dirty, enamel in the bath is peeling off in areas 5. limited TV options -only four channels of tele-shopping available

Es tal cual las fotos, estuvimos súper bien mi grupo y yo. Tuvimos un problemilla ya que uno del grupo se dejó algo dentro del piso y la dueña al enterarse vino lo antes posible para que no perdiéramos el tren de vuelta