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5.3 / 10 Guest Rating

Luxury Suite Hotel Occidental Puerto Banus

Avenida Rotary Internacional, Marbella, es

Luxury Suite Hotel Occidental Puerto Banus - main view

About the Property

Luxury Suite Hotel Puerto Banus: Your Ultimate Getaway in Marbella

Luxurious Accommodation: Indulge in a spacious apartment with a balcony offering serene street views, a fully equipped kitchen, and a plush living room with satellite TV.

Convenience at Your Fingertips: Enjoy private parking, a 24-hour front desk, and a lift for easy access, ensuring a hassle-free stay.

Leisure and Entertainment: Unwind in the terrace with city views, dine at the on-site restaurant, or try your luck at the casino - all within the comfort of the hotel.

Ready to experience the epitome of luxury and relaxation? Book your stay at Luxury Suite Hotel Puerto Banus now!

Facilities & Amenities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Heating
Terrace
Family rooms

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

This property does not accommodate bachelor(ette) or similar parties. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

5.3
Good34 verified reviews
AI Summary

Guests highly rate the good bed and frequently praise the able to communicate in english.

Categories

Cleanliness3.0
Service7.5
Location7.0
Room Quality6.0
Amenities4.0
Value for Money6.0
Food and Beverage5.0
Overall Experience4.0

Select topics to read reviews

C
ChristianesES
Verified booking
solo traveller
Standard Room
Stayed in Nov 8, 2024

"My stay was extremely disappointing, with unhygienic conditions, outdated furnishings, and an overal"

1.0

My stay in this room was an incredibly disappointing and uncomfortable experience. The room was old, dirty, and in a severe state of neglect. The ceiling showed significant water damage, and there was a pervasive smell of urine and feces. The bed was very old and uncomfortable, making it nearly impossible to get a good night's sleep. The windows are not soundproof, so I could hear every car passing by. The refrigerator, likely over 15 years old, was rusty and appeared to be filled with bacteria. There was also a strong smell of mold from the ceiling, adding to the discomfort. This was, by far, the worst sleep experience I've ever had in a hotel room. The room belongs to a private owner who seemingly takes no responsibility for its upkeep. The toilet brush looked like it hadn't been replaced in at least ten years, and the bathroom itself smelled like it was frequently used without proper cleaning. The atmosphere in the room felt unhygienic, with visible mold and bacteria likely present in the air. When I raised my concerns with the owner, I was met with an arrogant response, even being encouraged to go to the police when I inquired about a refund. I will attach pictures to illustrate the poor condition of the room, which is a serious health hazard with high risks of mold and bacteria exposure. I will not stay here again, and I advise others to be aware of these conditions before booking.

My stay in this room was an incredibly disappointing and uncomfortable experience. The room was old, dirty, and in a severe state of neglect. The ceiling showed significant water damage, and there was a pervasive smell of urine and feces. The bed was very old and uncomfortable, making it nearly impossible to get a good night's sleep. The windows are not soundproof, so I could hear every car passing by. The refrigerator, likely over 15 years old, was rusty and appeared to be filled with bacteria. There was also a strong smell of mold from the ceiling, adding to the discomfort. This was, by far, the worst sleep experience I've ever had in a hotel room. The room belongs to a private owner who seemingly takes no responsibility for its upkeep. The toilet brush looked like it hadn't been replaced in at least ten years, and the bathroom itself smelled like it was frequently used without proper cleaning. The atmosphere in the room felt unhygienic, with visible mold and bacteria likely present in the air. When I raised my concerns with the owner, I was met with an arrogant response, even being encouraged to go to the police when I inquired about a refund. I will attach pictures to illustrate the poor condition of the room, which is a serious health hazard with high risks of mold and bacteria exposure. I will not stay here again, and I advise others to be aware of these conditions before booking.

Helpful?
A
AdamgbGB
Verified booking
solo traveller
Standard Room
Stayed in Oct 28, 2024

"Very good"

8.0
Helpful?
M
MarkieIE
Verified booking
with friends
Standard Room
Stayed in Sep 24, 2024

"DO NOT STAY HERE!"

1.0

Nothing

This property is not owned by the hotel. When we arrived to check in we were informed and rang owner. He then lied and said he messaged us to cancel reservation in morning due to problem. I received no message. He was incredibly difficult to deal with and didn't answer phone whilst we were left stranded in Marbella. DO NOT STAY HERE OR YOU MAY BE LEFT WITHOUT ACCOMMODATION!

Helpful?
C
CinthyaesES
Verified booking
solo traveller
Standard Room
Stayed in Sep 14, 2024

"Hated"

4.0

Nothing

I only booked because the ad said it was at the Occidental Hotel. There is no such thing as paying without being able to ask for a refund and then after payment they tell you it was at the Guadalpin Hotel, in an old, terrible room. The duvet was dirty, there was no shower gel, the bed was hard and old.

Helpful?
J
JogbGB
Verified booking
young couple
Standard Room
Stayed in Aug 28, 2024

"Firstly the apartment DOES exist (thank goodness), as we hadn’t seen the reviews until arriving in Marbella! However I"

7.0

Location is amazing!

Does need some TLC in places.

Helpful?
Y
YaseraeAE
Verified booking
young couple
Standard Room
Stayed in Aug 12, 2024

"Fake hotel"

1.0

Nothing

Well every thing was fake. Photos and location and name. First time in my life I had fake reservations in booking .com. It’s totally deferent from photo and location

Helpful?
M
MichaelieIE
Verified booking
solo traveller
Standard Room
Stayed in Jun 9, 2024

"Good"

7.0
Helpful?
A
AnjiegiGI
Verified booking
with friends
Standard Room
Stayed in Oct 2, 2023

"Ok for the weekend but wouldn’t stay any longer"

5.0

Location and a good comfortable bed

Light switch fell off Kinky mirror on the ceiling Pointless curtain

Helpful?
A
AbdullahsaSA
Verified booking
young couple
Standard Room
Stayed in Sep 17, 2023

"Passable"

5.0
Helpful?
K
KhalefakwKW
Verified booking
solo traveller
Standard Room
Stayed in Sep 17, 2023

"Bad"

1.0
Helpful?