Host & Stay - The Waves

Very modern Lovely set up Great bedrooms with en-suite facilities Comfortable mattresses with nice fresh linen

Carpets are in desperate need of cleaning - just a few minor details such as cushions need washing and refilling then it would be excellent Hallway on the run up to the apartment is a bit grim - needs pictures rehanging that is in the floor - great amenities in the apartment - there was nothing that we needed to buy!

The Location of the apartment is very good. The layout is nice and it is spacious.

We were 3 adults and the place is designed for 6 people however its not well stocked - not 6 glasses/cups etc. The balconies were littered with cigarette butts and seagull poop. The apartment wasn't ready on our arrival. The entrance and hallway is quite dirty and disorganised. All of the parking close by is paid by meter and can work out quite expensive. The Host company lack professionalism. Watch out for hidden costs - they won't send you the check in details until you've paid a £250 breakages deposit which is partially refundable - they keep a £10 admin fee! They also sent us a special offer to extend for a night. I replied to the message which they said they never received. We took them up on the special offer and they added another £10 "admin" fee. They also wanted a 2nd payment for accidental damages/ breakages etc. My final complaint is that I had to call up again on the day of arrival as, even after payment, they still did not send me the details for check in. I then received 10 messages over the 3 days with the requested information. I wouldn't use this company again. I don't like to feel deceived. They seem to have a monopoly of rentals in this area

Great location and really well appointed.

Cleanliness could have been better. Cobwebs everywhere. For the price we paid I expected first class.

Great location, and probably the best views in Whitby. The balcony’s are the best feature. Bed linen was lovely and beds are very comfortable.

Carpets are very dirty, and the balcony furniture is rusty and could do with being replaced. We had to clean the tables and chairs before using them. Shame when this is the best feature.

The sea view and having a balcony.

How dirty the place was, I cleaned all the tables because they were really dusty and dirty, there was salt and pepper on the place mats. The main bathroom toilet seat was wobbly. The carpets were stained, the walls dirty, the marks came off when wiped with a cloth so couldn't understand why cleaners hadn't done this. Skirting boards and the fake plants were thick with dust.

Great location, good size apartment for our family. Loved the balconies to watch the sunset. En suite bathrooms a real bonus.

Apartment could do with some TLC. Very worn carpets. General cleaning not up to scratch. Dirty cutlery in drawers and dirty towel left in bedroom

Cleanliness, dirty

Ideal position with good facilities. Especially liked having 3 bathrooms for 3 bedrooms.

The balconies and the balcony furniture were dirty. The chairs rusty and a little unstable. There were very few instructions for white goods. There was a frying pan provided which was not compatible with the hob. The amount of stairs. Too many for the age of the group