Host & Stay - Cooks Cabin

Tried my hardest to think of something positive. Nothing, unfortunately.

I cannot stress enough how much of a disaster this place is. The pictures online are nothing but a cruel joke, as you step into this pit of filth and decay. I sincerely regret the moment I made the mistake of booking this hovel. Bathroom was a traumatising experience. I can tolerate mud that we found (I don’t mind wiping it off either) but what really put me off was alleged pubic hair meticulously scattered in the bathtub. The sheer audacity of the management to consider this acceptable is beyond comprehension. There were also stains over the hard surfaces it was just so obvious the flat wasn’t cleaned properly. There were also dirty dishes just shoved in the cupboard (put us off to use the kitchen obviously), I’m surprised we’ve not seen any cockroaches. As if the dirt wasn't enough, the place is a literal crumbling disaster. Outdated would be a generous description. The wallpaper is falling off the walls, begging for mercy, while wooden bits in the bathroom have fully embraced rot. To add insult to injury, the cleaner, or should I say, the epitome of rudeness, decided to make her grand entrance just as we were wrapping up our traumatic stay. Fifteen measly minutes late for check-out, and I was greeted with a barrage of unfounded demands to leave immediately. While I understand the need to stick to a schedule, there was absolutely no reason for her to speak to me with such disdain. We go to Whitby all the time, at least 4-5 times a year. This was in fact our wedding weekend; we booked this place instead of our usual guest house to have some privacy, yet we found ourselves trapped in a dilapidated nightmare. Save yourself the heartache and avoid this despicable excuse for an apartment at all costs.

Location

Very small and not very comfortable

Small bright space with everything we needed, at the top a steep narrow staircase that was a challenge with a dog and bags! Nice kitchen space and helpful bottle of milk and biscuits provided. Comfortable bed. Good telly and comfy sofa. Bathroom nice but had to have a shower sitting in the bath due to low ceiling. It's a characterful space though, as you'd expect in Whitby. Seagulls on the roof also to be expected! Good location 15 minutes' stroll into town.

We enjoyed our stay. The only thing I didn't enjoy was having to pay a £25 non returnable damage waiver fee to Host and Stay and give my name, address, phone number and birthdate to another company (Superhog!) so that they could check my identity. I would otherwise have had to provide a £250 deposit, returnable 14 days after my stay, plus a non returnable £10 'admin fee'. I have never been required to do this in the past. I therefore regretfully will not be using Host and Stay properties on Booking.com again. A shame, because they manage some nice properties.

The apartment was very clean, bright, and stylish.

Being at the top of the house ment there's a lot of steps to climb. * not suitable for people over 5ft 10. Or mum's in their 80's

beaches around

no iron and ironing board, no washing machine, no parking, no garden, unusable pans, damaged elements of the bathtub casing, damaged shower hose, one roll of toilet paper. Some things need improvement

the soothing relaxing decor. it had everything you needed. the bed was super comfy, the sofa was great to relax on. had netflix and amazon prime

the water even after being turned up wasn’t really hot and the bath was luke warm and went cold soon after getting in so couldn’t laze around in it. also it was freezing the first 6 hours until it warmed up, it was february and there had been no heating put on. we had taken a throw for our dog and had get wrapped up in it and put coats on until heating warmed the place through about midnight

good location. lovely layout. nice and quiet.

the bathroom floor isn’t fit properly so comes up round the edges. only left one toilet roll and barely any kitchen roll. no car parking space.