Luxury modern Loft apartment by Bootique

Amazing apartment! Loved it there. Good location, handy parking. Easy check in/out.

N/A

Nice property, convenient check in

No AC

Comfy bed, modern, clean

Nothing

Perfect location, modern apartment, comfortable stay.

It was hard taking all the luggage up and down since the apartment was on 3rd floor. No hand towels/wiping cloths in kitchen. Some of kitchen cutlery wasn’t washed properly. No wash clothes tablets. Could’ve given better instructions on where the apartment keys were kept.

Very good amenities, a perfectly clean property.

No check-in before 3pm and mandatory checkout before 10am seemed particularly difficult. Apart from that, having booked hotels through Booking.com often over the years it came as a surprise that we had to sign a contract and provide a security deposit in order to be given access. We did not have a choice since by then the date for a refundable change of mind had passed. But admittedly perhaps that is normal practice for apartments rather than hotels (?). On a good note the deposit was released 2 days after checkout.

I recently stayed at this property and was highly disappointed with the experience. From the moment I checked in problems began to arise. Check-in instructions are not clear and concise. The whole check-in experience is unpleasant and needs to be revised. Firstly the property is located on a busy main road where you will hear all types of traffic, specifically at night, making it unbearable and difficult to get a good night's sleep. The apartment is a small room which is not an exact representation considering the pictures provided. It is rather small, smaller than expected. The cleanliness of the property is questionable with visible dusts on surfaces, suffocating terrible stench and lack of cleaning supplies for a general upkeep. The bathroom was unpleasant, the kitchen sink clogged, and a present dirty microwave along with remnants of food on the kitchen hob. To my horror, there was a used blood-stained plaster which was not disposed. The plaster was found on the bed which again adds to the contributing factors of an uncleaned property. Staff are either unavailable or unhelpful, if you are lucky to be connected, you are directed to a helpline to cater to your needs if in dire need of help or an emergency. With a poor or non-existent customer service, on the off chance you manage to connect with someone, staff are unhelpful and seem annoyed with any request. It was mentioned there is free parking, however, there are parking restrictions at this property. Overall, my stay at Bootique Loft Apartment was far below my expectations. Considering, the term "luxury" I expected a luxury clean apartment with luxury customer service. With a combination of a poor service, lack of cleanliness and deceiving information. I would not recommend this apartment to anyone and will certainly not be returning.

Location was great