MOEL SIABOD - GLAN GWNA HOLIDAY PARK

Gorgeous accommodation, good location. Easily accessible to local destinations x

Lots of beautiful places around, comfortable and a lot of potential.

Previous guests left a lot of rubish, the bin was full with food leftovers and empty bottles around the bin. A bit smelly. Just pay more attention with the cleaning next time. I know it can happen.

Nothing

Do Not rent from this couple, they are criminal's. After a 6 hour journey we arrived to what can only be described as a health hazard. I don't say this lightly, I was in the Army for over 20 years and have lived in some disgusting locations, however when it comes to family and children you cannot compromise. Damp, Mould, insects and fire damage to furniture. I have an autistic child and he instantly felt uncomfortable in there. We contacted the owner and she was completely unsympathetic. I had to arrange alternative accommodation at my expense at 2100hrs at night with 3 children and a dog, the youngest child 2 years old, they owners did not care. We gave them 24hrs to rectify the issues and a slight amount of superficial cleaning had been done but the health and safety issues remained and my family all felt uncomfortable with the damp and insects still remaining, I felt extremely let down. I asked for a refund and I was given a flat No! Even though the owners had failed to make the location safe and had essentially not conformed to Consumer Rights Law or Health And Safety Law. Things then got ridiculous, I made a dispute on booking.com and my hire and booking was still live, because I said to the owner I would not put my family in there she had the audacity to essentially hire it out again and not tell me! Yes that's right she double booked her chalet knowing it was on hire and under a dispute to take 2 amounts of cash! They claimed it was to rehire and pay me back a partial refund, they never informed me they had rehired it or that was going to be their intention, they kept it quiet and hired it on another platform, they even tried to lie to booking.com and claim they had to move another customer from another rental. This was a lie as I confirmed this when I visited and spoke with the tenants they had moved in on my booking. They then claimed my issue was with the 3rd party I.e booking.com and stopped talking to me!

We loved the location of the park and the cabin within the park. The cabin was just the right size for us, clean, comfortable beds, lovely living space and balcony with a great view and pretty much everything we needed in the kitchen.

There was a pervasive smell of mould in the cabin, particularly strong at night although windows were open because it required the balcony doors to be open for better circulation of air. While topping up electricity was quaint, unfortunately our fuse tripped because at one point we used too much energy cooking, cleaning and washing. There was no electrician available at night, although staff reiterated that this issue is recurrent throughout the camp because the cabin electric systems are not designed for high use of energy. And I was required to pay for the problem to be fixed by the electrician the next day. This seems unreasonable. When the electrician came in the morning, he was geared up for an argument and I had to remain silent as he was oppressive in his manner towards me. These two issues, the mould and paying for a recurrent fault in the electric system are what dampened our stay or we would have given a 5 star rating.

Mary and Richard were fantastic hosts of this lovely home from home cabin, it was clean and tidy with lots of home comforts and tastefully decorated. It is located within a minutes walk to the park facilities and the grounds of glan gwna are idyllic. We really loved the fact this cabin felt like home and immediately we felt comfy in our surroundings. Mary and Richard were very helpful, lovely and genuine and we look forward to using your holiday cabins again as we really did not want to leave. Thank you

The facilities are great on the site and the staff are very friendly and helpful

Our cabin wasn't as expected and not CLEAN, some things were dirty and ruined by other people, the bedroom was very dirty, no clean sheet on the bed and the mattress protector was dirty and stained. There was no barbecue as advertised, seat cushions were soaking wet and been left outside, there was no brush or hoover or mop to clean the property, I am very disappointed with my stay