Kepler Residence Modern 4 Bedroom Property 1 mile from Leeds Centre

AVOID! The "comfort" was not worth the ordeals faced after staying here.

Where do I start? The horrible owner, like many other reviews state, did not reply or send my £250 deposit back for over a month. He only told us that we needed to send the deposit one hour before check in, and that the shower didn't work & leaked through the Ceiling. In attempt to get the deposit back, I left an HONEST review. He then immediately contacted me and blackmailed saying I would not get the deposit unless I changed the review. Do not stay here, you will not get your money back unless you constantly chase these unprofessional con artists. Also, there are many fake reviews with the same description. Listen to the honest ones.

It was fit for purpose, 7 people who had booked for a sporting event.

Just before the booking I was informed I needed to pay a £250 bond which wasn’t stated at booking. To date, 43 days later I have not had it returned. Property stats my bank returned it, who confirmed it wasn’t the case. Not sure I will ever see it, and no urgency to resolve.

the shower is hot and strong

We have 8 persons, there are only 4 bar stools in the dining room, 2 forks , 5 mugs and 4 towels. Even we called the manager, he brought in a new set of cutlery, that only brought us 4 more forks which ends up with 6 for 8 of us. In the property facility said there will be hairdryer, toiletries, none of them are available. Other than that, the bin in the toilet was not empty, the baking tray in the oven was unclean, with greasy cheese all over it, which made us not be able to use it at all.

The host messaged an hour before check in demanding that we had to pay a £250 deposit. We explained that this was not in the terms of booking. We had to call booking.com to resolve but it meant that a female member of staff was stranded by herself at the train station in the dark whilst we resolved. This was unsafe and unacceptable. In addition one bed was broken meaning one bedroom was unavailable. As it was for out staff this was an issue as we specifically required 4 bedrooms. There was also a dirty sock left in the bathroom

The property let us check in early but a £50 cleaning deposit was required.

The owner claimed we needed to pay a £250 damage deposit through bank transfer. I was unhappy about doing it this way and they didn’t offer any alternative, they said “no deposit, no entry”. It has been two months and I have still not received my refund of the deposit, after they said it would take no longer than 12 days. The responses from the owner were unprofessional tried everything they could to avoid paying it. They said my bank details were wrong, then they said expect delays due to bank holidays and then finally said they were ‘holding off sending it’ as booking.com had suggested they would have to refund me! It has now been two months and they are still refusing to pay. Please don’t make the same mistake as I did, I chose to ignore the negative reviews and shouldn’t have.

The house in question was comfortable and well kept. It was ideal for our group and offered a great space to stay for the one night we spent in leeds. The modern interior design was also very appealing.

After staying at the property, it has taken upwards of 6 weeks to retrieve my deposit of £350. I felt that I had to consistently hassle the property's contact in order to retrieve the money. Had I not resorted to consistently reminding the contact of my awaiting payment I do not believe I would have been given it. I was patient and polite during the first 3 to 4 weeks, however, I felt that I was being taken advantage of and kept being told that "my bank details where rejected". This was despite speaking to the payment organisation and being advised that my card details where all valid and could be used for payment.