Host & Stay - Riftswood at Ruby

The apartment is fantastic 👌 I could live there. it's well equipped and decorated to a high standard! but because of the host management, I won't be staying again, which is a shame because we really did like the apartment

too many messages from the host! Once it's booked, it's booked I don't need to hear from you every other day! And I've never before been asked to pay a damage deposit before I stay, threatening to cancel my stay if i dont pay is unacceptable! You have my card details. Why do I need to stump up an extra £250 deposit before I even get there! This wasn't made clear when booking, and some people on a budget may not have a spare £250 to just give to you!

good location. very nice property

smell of sick in bedroom

Everything was great with some lovely extra touches. A super little stay and very comfortable.

The bedroom blinds do not block out enough light and there is a bright street lamp right outside.

location

the constant barrage of emails from host and stay

Location, facilities, easiness to access

Bathroom mirror

Very nice 1 bed flat and very close to beach and pier. Tastefully decorated and modern. Kitchen has all the essentials: pots and pans and utensils, fridge, kettle, toaster, microwave, tea bags, sugar, salt, nespresso pods and Krups Nesporesso machine + many ringed Gas stove and oven. Living room with nice sofa, dining table and TV. Good bed and pillows — warm fluffy rug in bedroom.

Main issues were: Got cold at evenings/night, even with heater on maximum and flat being double glazed (Apr, but outside temp in evenings and at night was 2degC). The floor of the kitchen and bathroom were ice cold and I didn't have slippers! The max temperature of the thermostat was 21.5degsC, yet still too cold Have to give a big deposit, with punitive £10 charge you don't get back — or pay £15 for a waiver with £500 excess: I do not expect this hidden extra charge from booking.com nor have to worry about this before arriving. Once booked I don't expect to get emails and text messages saying I have to pay extra or my booking will be cancelled!! Despite these charges, there were overall small decorative issues. More seriously, were the broken floor tiles in the bathroom at the entrance, which should have been fixed immediately as they are potentially dangerous. Other small annoyances: *TV has no smart features so can't watch Netflix/Disney/PrimeVideo etc.. *Double bed is in fact two single beds mattressed with seam in middle! *small gap in blinds so even when closed — in principle — people can see into bedroom and onto bed from street! *Too many cushions on bed! *All the pots and pans are non-stick, yet the utensils provided are all metal! *no recycling or food waste bins

it’s location in Saltburn, it’s a ground floor flat and that it’s dog friendly. Tea and coffee left for guests use, likewise salt & pepper.

There’s no curtains in the bedroom and vertical blinds do not keep out the light sufficiently (and there’s a immediately street lamp outside). Why are there five cushions in the bedroom? No coffee table in the sitting room so nowhere to place your drinks, papers or books etc, though there are six cushions! The floors tiles in the entrance into the bathroom have now substantial cracks and a dip in the flooring that is a safety hazard I can’t believe hasn’t been sorted yet. (We’ve stayed here before).

it was close to the amenities and clean and comfortable. it was fairly well equipped. it was warm and the shower and bathroom excellent.

it didn’t feel secure as it was a shared outer door and this wasn’t always locked by the upstairs tenants. Door into our flat only had a very basic lock. one key for two people not enough. We didn’t always want to go out together. there was nowhere to hang outdoor/wet coats .Storage in the bedroom was totally inadequate for two people staying 8 days in the late Autumn. nowhere in the bathroom to hang clothes whilst having a shower.. There was no alarm in the kitchen. The one on the ceiling had been dismantled. the cooking range was huge for two people. Half the space would have been better utilised housing a dishwasher or washing machine. some basic items missing such as an oven cloth and extra tea towels ( one was insufficient for 8 days) some sort of clothes airer is needed to dry small amounts of washing.

spacious, clean, well equipped apartment that’s in a great location for the local bars and restaurants

only gripe is it could do with curtains or better fitting blinds in the bedroom