Seaton Estate

La propreté, lieu isolé de la ville.

Manque d’ustensiles de cuisine. Pas d’égouttoir, poêle trop petite et usée. Camping entourée de serres on voit que du plastique et activité agricole bruyante à partir de 7h du matin le vendredi.

It was clean and well presented.

The second bedroom was very small.

Excellent location

Location good and setting lovely.

Unfortunately no hot water or heating for a while and carpets dirty. This wasn't good for my 90 year old Mum. Chef wasn't working for 2 out of our 3 nights stay - seemingly extended summer hours start shortly.

A nice looking site, grounds looked well kept

Where do we start? Check in is from 16:00 and I messaged the Seaton Estate team a few days prior to our 8+ hour journey to ask if it was possible to check in earlier as we were attending a funeral = with no response. Arrived at 15:45 with nobody anywhere to be seen. A lady appeared, gave us the keys and said “we open at 4” and wasn’t very customer focused at all, seemingly put out that we arrived slightly early. Asked about food in the restaurant and again got “we open at 4”. Got to the caravan to find a strange fusty smell, leaking radiators in both bathrooms, radiator in double room and living room not working, small bits of paper on the bedroom floor, long hairs on the spare quilt etc.. it was freezing cold. We had to light the gas hob in the kitchen to warm the living area up and leave our bedroom door open to get a little warmth in. We walked over to the restaurant at 18:20 to find everything shut up. Apparently it closed at 18:00 yet we were not told at check in??? There’s NO information pack in the accommodation, just a piece of paper saying “pots are to be washed and rubbish put in the bins near the exit when you leave”. You couldn’t put your towels on the radiators in the bathroom for fear of getting rusty water stains on them or warm any of your clothes. As you enter the site there is a large sign boasting that ‘Seaton Estate is a 5 star complex’= it most certainly is not!!! Normally I would have spoken to someone about this, though as we were staying for a family funeral and being understandably upset we could not be bothered. To top matters off, the following day the wake was held here in the restaurant which was poorly set out, people queuing in the corner of the room to try and get a coffee and getting blocked in). This was the arguably the best possible place to put the tea/coffee facilities to cause as much disruption as possible. I understand some of the family members complained at the time too, as there were other issues that afternoon.

Location is nice and pretty , the hardware in the room is nice aswell

The fireplace didn't work , and the gas tank ran out in the middle of the last night and the heating as well because of it, in the working it was freezing, it should be checked before someone comes along to see if there is enough for their stay