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6.8 / 10 Guest Rating

Soft & Bright

423B WHITEHORSE ROAD, Thornton Heath, gb

Soft & Bright - main view

About the Property

Modern Apartment with Free WiFi

Convenient Location for Exploring London
The Soft & Bright apartment in Norwood offers easy access to popular destinations like Colliers Wood and O2 Academy Brixton. With nearby transport links, guests can explore the city effortlessly.

Fully Equipped Kitchen and Private Entrance
Enjoy the convenience of a fully equipped kitchen, flat-screen TV, and a private entrance for added privacy. The apartment also includes free WiFi, making it ideal for both leisure and business travelers.

Nearby Parks and Transport Hubs
Explore the beauty of Crystal Palace Park and Nonsuch Park, both just a short distance away. Additionally, with Victoria Train Station and London City Airport nearby, traveling to and from Soft & Bright is a breeze.

Book now to experience the comfort and convenience of Soft & Bright during your stay in London!

Facilities & Amenities

Non-smoking rooms
Non-smoking throughout
Smoke alarms
Key access
Free wired internet
Internet access

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Please inform Soft & Bright in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. This property will not accommodate hen, stag or similar parties. A damage deposit of GBP 150 is required. The host charges this 7 days before arrival. This will be collected by bank transfer. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via bank transfer, subject to an inspection of the property. Managed by a private host

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

6.8
Good12 verified reviews

Categories

Cleanliness9.6
Location9.8
Service9.2
Facilities9.0
Value for money8.9
Comfort9.5

Select topics to read reviews

D
DeecegbGB
Verified booking
solo traveller
Standard Room
Stayed in Jul 5, 2024

"A bed for a couple of nights but had better"

4.0

Poor location, didn't feel safe as a lone female. Poor communication from host, didn't find out until that morning about £150 Refundable deposit that had to be paid before being given check in details. I had been asking for check in details since last week from the host, when they emailed reply about only giving check in details on morning of arrival they could have informed me then about deposit. Also I had to chase host whilst I was on the train to London as they still hadn't contacted me! I have hired apartments before from other hosts and communication and service was much better.

Helpful?
C
CaitlingbGB
Verified booking
young couple
Standard Room
Stayed in May 31, 2024

"Good"

7.0
Helpful?
P
PennygbGB
Verified booking
solo traveller
Standard Room
Stayed in Aug 18, 2023

"Nothing worth writing home about."

1.0

Although there was an oven, there was not one utensil available, such as a baking tray, to use it. There was no kitchen hand towel. There was frost build-up that prevented the freezer door from being closed. The lamp on the bedside table was not sufficient to read by. There were only two hangers. The toilet seat was unsteady. This is not the place for a sleep-in as it was flooded with light as soon as the sun was up from the fanlight above the front door. I didn’t open the only window it as it would have let in noise from the busy road alongside it, which was also a bus route, and from the other guests entering and leaving the premises as it was directly by the front gate. I found it particularly difficult and claustrophobic not having any fresh air in the apartment for my entire stay The television remote had batteries that needed replacing. During my first shower I discovered that the cold-water feed handle would not turn and I therefore had to suffer a hot shower on a hot day. After a plumber attended it was established that the handle was indeed stuck and I had to make do with regulating any future showers from the boiler amounting to my having to traipse through the entire apartment if I wanted to change the temperature from what it had been pre-set at by the plumber. The host seemed to want to blame me for the shower situation as it had not been reported by the previous guest rather than questioning why the cleaner had not noticed it. She also did not seem that bothered when I informed her that I had found a sticky substance that had been left on the only table in the apartment prior to my checking in, which begs the question as to exactly what levels of cleaning are carried out between guests’ stays. I did not find the host easy to deal with. I had more issues to raise with her than I should have had in light of the price of my stay but her way of handling some of the concerns I raised with her was to be defensive and argumentative.

Helpful?
G
GemmagbGB
Verified booking
group
Standard Room
Stayed in Aug 6, 2023

"It had what we needed"

7.0

it was close to our venue and had everything we needed for the weekend

This is down to booking.com not the venue but having to pay an unexpected deposit.

Helpful?
A
AjifowobajegbGB
Verified booking
solo traveller
Standard Room
Stayed in Jul 30, 2023

"Very good"

8.0
Helpful?
R
RussellgbGB
Verified booking
young couple
Standard Room
Stayed in Jul 3, 2023

"Very good"

8.0
Helpful?
S
ShaneieIE
Verified booking
solo traveller
Standard Room
Stayed in Feb 24, 2023

"Lovely Bedsit Apartment for a reasonable price, just off the main street"

10.0

Comfortable bedsit style apartment with kitchenette. Right off the main street. Self-check in

There was a request for a refundable security deposit of £150 to be made by bank transfer. This was requested only on the day I was travelling, and it wasn't listed on the Booking.com page anywhere. Because I was travelling from the Republic of Ireland, there would have been a €22.50 international transfer fee to send this over. Thankfully, Edith who runs the property was gracious enough to waive this for me since I was only staying 2 days. Just be ready for that request if staying here.

Helpful?
D
DenisruRU
Verified booking
solo traveller
Standard Room
Stayed in Feb 23, 2023

"Pleasant"

6.0

Bed, desk, chair, warm

Noise from street

Helpful?
K
KovacsgbGB
Verified booking
solo traveller
Standard Room
Stayed in Jan 7, 2023

"Exceptional"

10.0
Helpful?
F
FionagbGB
Verified booking
solo traveller
Standard Room
Stayed in Nov 25, 2022

"ok"

5.0

a very nice place with all the facilities .

the person who runs it it’s quite rude she asked me to switch off the heating in a very rude way

Helpful?
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