Newhall Street Loft

Nothing - Avoid this place, for the same money, get the hotel in Birmingham. It was horrible, dirty, moldy, old and disappointing. Felt like being punished to be there. Booked for 5 nights, and checked out after one night!! Still didn't get the refund!

I booked for 5 nights and checked out after the first night, still didn't get my refund. I was honestly shocked by the condition of the apartment. It was nothing like what I expected from the listing. - The place was dirty everywhere, with mold clearly visible around the apartment — a serious health risk that made my allergies worse. - There was pet hair and human hair all over the floors and furniture, and it felt like the apartment hadn’t been properly cleaned in a very long time. - A medicine tablet on the floor, which could be any type of drug - The bathroom smelled terrible. - The closet had a missing door, the mirror was damaged. - Although the listing showed dining chairs, there were none — not even a place to sit and eat properly. To make things worse, the front door lock to the building was broken. A neighbour had to call me from outside because he couldn’t get in. When I left, the front door was still unlocked — which felt extremely unsafe, especially in Birmingham. The property only offered a 10% discount and sent someone to clean, but the problems were clearly much deeper than poor cleaning. It was obvious the apartment had been neglected for a long time. I had no choice but to check out early for my health and safety. Even after I checked out early, the property refused to refund me for the unused nights. Booking.com didn’t offer any real help either, and I ended up having to escalate the case through my bank and authorities by myself. This was honestly one of the most disappointing and stressful experiences I’ve ever had with accommodation. I would not stay here again, and I strongly recommend that others avoid this property too.

In a central location. Has the basic requirements needed if you want self-catering and the use of a personal bathroom. It is located near to a Tesco.

I couldn't operate the TV. There is no lift to the floors, so travel light. Can be noisy during the early hours of the night. I wondered who was responsible for keeping the hallway and landing tidy and presentable. Who cleans the windows? Would stay there again, but only for short stays.

Could improve there food categories and menu

Old windows (street noise)

Nothing

Broken bath n dirty bath tub, dirty bedroom window seal no curtain kitchen window doesn't close. Host delays their responses.