Apartments No. 19

Very local to the community.

It’s very dark with no outlook but plenty lights on the inside. I would say money has been spent in the accommodation, attention to detail missing. Two electric sockets in living area unsafe. Bathroom main area requiring attention. Bath taps loose and difficult to link to shower. Skirting boards around the bathroom door looks dirty and grouting both floor, bath front and walls need attention. The UPVC windows in bathroom need a bit of a clean up. Wallpaper in the kitchen area is peeling off, same in bedroom. Just takes someone to take time and go in to the apartment create a snagging list to improve the apartment. Inferior bedroom pillows could be of much better quality for any great expense.

Apartment 19 is lovely, much bigger than we expected with loads of room for 8 people. Plenty of room for sitting around and for eating and even a Pac-Man machine! The staff in the hotel were really friendly and helpful with any queries we had.

Nothing we didn't like!

Portpatrick has some stunning views and the property is close to the harbour and golf club

very disappointed with customer service. We collected keys from the Mount Stewart Hotel. Having booked a 4 bedroom apartment.We were directed to an apartment across town. when we arrived it only had 2 bedrooms, not the 4 we had booked and paid for. When we contacted the hotel they told us that we had been given a free upgrade as this apartment had a hot tub. No use for us as nobody told us there would be a hot tub before we left home and we needed more than 2 rooms. We went back to the hotel to view the 4 bedroom apartment we should have been staying in that was far removed from the photos online, was oveelooking the car park and generally not very nice. We stayed in the 2 bedroom apartment and other friends due to join us cancelled their trip. On the bank holiday Monday, workers arrived at 8.30 and began dismantling the balcony in the apartment above, literally thowing wooden spindles down onto the decking outside our patio doors. workers didn't even acknowledge us let alone apologies. They left splinters of wood and rusty screws all over the decking outside the apartment that is the route to the hot tub. We complained to the hotel staff and received extremely poor responses. failure to respond to emails at first followed by an extremely defensive email pretty much blaming us for the issues. We sent a follow up email to clarify what had happened and have received no response over the last 10 days despite several chase up messages. very disappointing

Very close to property, good breakfast

No information given on location of property (I.e. part of Mount Stuart hotel). No information on where to pick up keys. Hot water and central heating didnt work and no information provided on what to do under such circumstances.

Spacious property with enough to allow 8 to stay

Most of the fittings and furnishings felt as though they'd taken heavy wear and tear, the WiFi wasn't provided until the second day and the bath needed fixing. Things got sorted only if the staff were pushed for it

The apartment was in a great location overlooking the harbour. It was spotlessly clean and everything you would need. The hotel Mount Stewart that the apartments are part of is modern, clean, and does amazing food. The staff are really friendly

There was nothing o didn't like about our stay

Breakfast and food good,server brilliant.

No WFI

Location was fantastic, close proximity to portpatrick harbour for nice little walks into town and access to local amenities.

Apartment was located next to the hotel kitchens back door, so could get quite noisy at times and the smell of cooking at most times. Apartment was quite dark as there was only a couple of small windows which didn't let much natural light in. Although stated WiFi was available, it was not working, told by staff that it wasnt a problem on their side, after reading other reviews it would appear that it hasn't worked in a long time. Water pressure was very good but this led to leaking from the bathroom and the floor outside the bathroom appeared to have been leaked on for some time as it was quite spongy underfoot.