Your Perfect Ashford Retreat Pet-Friendly & Business Ready

Good location in town

It had mould in the bathroom shower. Sheets also had stains, you don’t expect to have to chase up to get it cleaned on our short stay

Was close to the station and town - also had everything you need for a stay

It was very compact. Shops were just around the corner. Pets are allowed, a big plus for me. Host quick to answer messages. Very hot when there, so they brought a fan over.

Could do with some TLC and a deep clean, some mould in the upstairs shower, but the downstairs one was fine. Went to put on Netflix on last night, but had no code, too late to message by then.

Location in a quiet zone just contiguous to Ashford Town Centre and Train station was near perfect. The Host kept in touch at all times.

I had no complaints. The public lighting near the property could be improved, but this is a Local Authority matter.

It suited our purpose

They should have been 5 adults but 1 cancelled but they was only 4 cups and the seating wasn’t the best but still was good

The little house has modern furnishings, 4 bedrooms that easily fit 6 adults and 2 bathrooms. The beds, while quite small and very soft, were actually comfortable. The location is on a quiet residential street, right next to a grocery store, a few minutes walk to the centre of Ashford and 15 minutes walk to the train station. We encountered issues during our stay and had to contact the property management who were responding very fast and sent a maintenance guy who was also very polite.

Unfortunately, the cleanliness of the house was very bad. The beds had lots of hair in them and bedsheets had bad stains (some yellow) on them. When we arrived, there was hair in both showers which also had quite a lot of mold. The bathroom sink wasn't clean and neither were any surfaces which are not immediately visible or any place that required a little more effort to reach. The sofa, carpet and decorative cushions had stains on them. We also didn't have hot water the first day. When we realized this, we contacted the property manager who sent staff to look into it. While they quickly fixed the hot water issue and did some further cleaning, the cleanliness only marginally improved (e.g. there was still hair in the beds despite the supposedly changed sheets). Because of this, we were very disappointed and felt uncomfortable in the property which, if properly maintained, could be a lovely house. We felt the value for money was not met and asked for a discount but this was not accommodated. As for the location, while this is obviously not the property's fault, Ashford is a very boring and underwhelming location. Unless you absolutely have to stay there, I'd recommend another town in Kent.

The propert was well maintained, clean and very close to the High Street and train station.

No complaints.