Primera Extended Stay Apartments

Location of property is very good.

Good location, relatively close to the airport

With a 9.5 rating on Booking, we expected way better... although it seemed clean enough, the smell was bad and all our bags and clothes now smell like the apartment. Check-in took almost an hour and they required way more checks than the other places we stayed, including photographs of our faces??? We could only pay in cash and they wanted a significant cash deposit of 5000 rupies. Only a thin fleece blanket (moisty and without a sheet) on the bed, with no extra blankets in the closet, even though it was really cold. At first, we were reluctant to leave a review, as we understand that they might cater mostly to local tourists who might have different priorities than we have. Then, we thought we could maybe leave a review of around a 7 to balance the ridiculous 9.5 a bit, as the room wasn't that bad, apart from the smell, and the location was good. But then they repeatedly didn't follow through on their promises... First, they offered to clean the room twice and twice it didn't happen. They said that they were reachable 24/7, which they weren't. For us, 24/7 availability really isn't necessary, we understand that people need sleep.. But then don't advertise 24/7 availability of staff if you don't work in shifts and are not reachable anymore by 11pm to bring extra blankets to your freezing customers. The deciding factor for us to leave this review was the following: We had an early flight and would leave the apartment at 5:30 am. We informed the staff a day in advance and suggested that they could return our deposit in the evening so the staff wouldn't have to wake up so early. We got a confirmation of two different people that there would be someone for our checkout and deposit at 05:15 am. Sure, that also works for us.... well, you guessed it. 05:15 am passed and there was no-one. We called all three phone numbers that we had available, nobody reachable... 05:30 am and our cab arrived. Still no-one.