Luxury Apartment Anastasia Tre canne

Location fantastic & sea view a bonus

Not informed swimming pool was closed & unaware we had to pay in cash

Location and sea view

We chose this property only because of the pool. The accommodation was expensive/comparably priced compared to other accommodation with a swimming pool. There was no pool in this accommodation and the use of the pool in another building cost €20/day/person. There was also no bathtub and the apartment was not soundproofed. These things were clearly promised on the booking website, but the host thought it was our fault and finally, after several days of exchanging messages, he announced that Booking.com had written the wrong information, not her. Booking, on the other hand, announced that the host is the one who provides all the information. In the end, we only received a small refund, which did not nearly cover our loss in the price of the accommodation and the missing pool. The apartment has a really bad old cigarette smell. Like a smoker lived there. Also, there were ants. It is not possible to get cleaning in the apartment and if two extra rolls of toilet paper are not enough, you have to buy more yourself. Some of the dishes were dirty and even moldy. We were left with a bad feeling when we didn't get a refund for the money and the host was very rude and blamed us, even though we only demanded a refund for one pool, even though it was written in our reservation that two pools are available without extra charge.

The Host was absolutely incredible! She made us feel right at home and welcomed us in the best way possible. She is truly an Angel! The apartment was spotless and absolutely perfect! I would always return to her for any future stays and will recommend her place to everyone! Thank you for your amazing hospitality! Edita and Jason