GuestReady - Beige Glamour

Location

The fact that I had to pick up the key on the other side of the city. Bedroom to living room stair needs a guard

The property is conveniently located, and very close to metro station and bus stops. The kitchen was nicely equipped. The place overall was quite spacious, very comfortable and with nice furniture. It came with a bottle of wine. :)

The indications on how to identify our apartment inside the building were not clear (there are several apartments inside the same building). We needed to call the staff to ask for it, which was inconvenient. Later, we realized that that information was in the messages that GuestReady sends ahead of the check-in. The problem is that those messages are unnecessarily too long (even including advertisements of touristic activities), and the key information, like which apartment was ours, is simply diluted amidst all that huge text. Recommendation: make that key information more visible, make it stand out from the rest of the text in those long messages. Another downside of the place was related to promptitude of maintenance and problem solving. The holder of the shower head broke in the first use while adjusting the shower. We reported that problem right away. Staff of GuestReady decided to waste time asking for more details and even for pictures of the broken piece. Since we were outside most of the time we couldn't take pictures but we sent them an equivalent image from Google. Result: the piece was never replaced during our stay, which felt frustrating. A point of attention that can be a drawback for some people: the apartment is in a third flood, without lift. So it can be a nuisance in case of mobility issues.

Beautiful apartment in a wonderful location. We loved our perch above the tree-filled Praça do Marquês, right on the yellow metro line.

Check-in and communication were awful. The property is managed by a global company and calling them reaches a call center. Check-in is offsite in central Porto, but to get check-in instructions you have to log into their portal (not Booking), only the login didn't work and it took calls and email to support to get logged in. Then I was sent to the wrong address to pick up my keys and it took another call to figure that out. Ridiculous! I would not rent from this company again. In addition, although the apartment was generally clean, the shower needed attention.

Lovely large well equipped and very stylish apt. A couple could live there. Very close to metro. Not thronging with tourists like previous places we have stayed in Porto. Close to small supermarket and places to eat. Comfortable bed and a lot of storage

Ludicrous situation where we had to find one address to pick up key from lock box and then travel across town to the accommodation. The stairs up to the bedroom are suicidal and badly need a hand rail. Someone will fall and soon the walls will be covered in handprints.

Perfect location for city exploring. Comfortable apartment with plenty of local shops and restaurants around. Very good stay for people who would like to avoid tourist crowds and have better contact with local community.

Whether upon arrival.

It was close to public transport. The kitchen was well stocked with appliances. It had a beautiful balcony overlooking the square. Convenient location to food shops and restaurants.

The shower groute needed a bit of clean.