LovelyStay - Penthouse Balcony Apartment

Every day of our stay in the apartment, there were craftsmen on the terrace all day, and no one told us that they would be there. We could not use the terrace. We had to have the curtains down all day, and the workers could see through them into the apartment despite that. We did not feel comfortable because of this, and the minor child who was with us was afraid to be alone in the kitchen and living room. When we contacted the facility, we received only 80 euros in compensation, which is too little compared to the damaged quality of our stay.

Location

Service not included

The management staff was able to assist us right away with an issue we had. That was great. Checking in was very easy

Nothing

The apartment was really clean and well equipped. It was within walking distance to most of the places we wanted to visit. About 10 minutes walk to the market which is worth a visit. Some lovely restaurants and bars close by too.

The location & the layout of the apartment.

Very stressful getting the check in instructions. Check in was 16.00. The instructions were sent at 15.58. I was on a train checking my iPad for instructions. Called them from my Nokia in the taxi on the way to apartment but they were unable to give me a key lock code over the phone. It had to be sent by WhatsApp! Not easy without smartphone! Also 2 dishwasher tablets for 4 nights & 5 people is inadequate. Plus toilet rolls were in short supply! Everything would have been fine for a weekend/2 nights stay!

The unit and location

Supplies - no toiletries, new rolls of toilet paper, extra kitchen towels, extra trash bags